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All bookmarks, settings, extensions gone from my account

sapiens.choek
sapiens.choek
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After Installing new system on my laptop and singing in to my Mozilla account nothing was restored from it. Everything is empty as it is completely new account but I created this one few years back and never had a problem with a sync. Hopefully it will be restored since I had large amount of important bookmarks. If you can check and resolve it please. Thank you.

S.M.

After Installing new system on my laptop and singing in to my Mozilla account nothing was restored from it. Everything is empty as it is completely new account but I created this one few years back and never had a problem with a sync. Hopefully it will be restored since I had large amount of important bookmarks. If you can check and resolve it please. Thank you. S.M.

Alle svar (2)

George Kitsoukakis
George Kitsoukakis
  • Top 25 Contributor
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Hi

Even though you signed in, you need to ensure the new installation is configured to download your Bookmarks.

Click the Menu > Settings > Sync panel >

Make sure the Bookmarks is checked. If it was unchecked, check it now and wait to start the sync process.

sapiens.choek
sapiens.choek Spørgsmålsstiller
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Yes, I checked that few times but the issue remains. I don't if this could be account related or if I changed some info on my google account. I'm 100% sure I used this account before for everything Mozilla related, and I have it for more than 10 years and never had a problem, and now everything is gone.

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