Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere
Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.
Arkiveret

Stuck trying to sync phone app with computer

Firefox Totrinsgodkendelse
Kiki svarede 1 år siden
KajoKeji
KajoKeji

I am logged into my computer. When I try to sync my phone Firefox with my computer, I am asked to provide a number from an authentication app. I don't have any such authentication app and can't figure out what the Firefox one is. There does not seem to be a workaround. I can't use a backup code or reset option. I am trying to figure out what to do.

Thank you

I am logged into my computer. When I try to sync my phone Firefox with my computer, I am asked to provide a number from an authentication app. I don't have any such authentication app and can't figure out what the Firefox one is. There does not seem to be a workaround. I can't use a backup code or reset option. I am trying to figure out what to do. Thank you

Alle svar (1)

Kiki
Kiki
  • Bidragsyder i top 25
  • Sprogleder
  • Administrator
  • Moderator
Mozilla Staff

Hi Keji,

To troubleshoot 2FA issue with Mozill account, you need a one-on-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.