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FireFox crashes sometimes when playing Amzon Prime Movies with no crash report nor anything in about:crashes

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Steve7233
Steve7233

I wasn't sure what to select for the type of question so you can move it if you think another type would be better. I would have selected crashes but that isn't an option.

It happened again a few minutes ago while watching Star Trek First Contact. The Phoenix was about to go to warp and Firefox CTD with no crash reporter and when I looked in about:crashes there was no crash report. This exact situation happened twice while watching the movie Signal unknown or whatever the title is.

I wasn't sure what to select for the type of question so you can move it if you think another type would be better. I would have selected crashes but that isn't an option. It happened again a few minutes ago while watching Star Trek First Contact. The Phoenix was about to go to warp and Firefox CTD with no crash reporter and when I looked in about:crashes there was no crash report. This exact situation happened twice while watching the movie Signal unknown or whatever the title is.

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SuMo Bot
SuMo Bot

Okay... What OS? If windows, what security software besides MS Defender are you running? If you're running Windows Pro version, I would test in the Sandbox to confirm. https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/ Did you try with Firefox in Troubleshoot Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search

System info: If not DIY, what make and model? What graphics card and driver version?