Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

FIrefox XCrashed with a XUL Runner Error Message I have it reinstalled but can't recover my bookmarks Please Help!

  • 3 svar
  • 1 har dette problem
  • 13 visninger
  • Seneste svar af cor-el

more options

Firefox would not open and gave me an error message Platform Ver 118.2 not compatible... I reinstalled but have lost all my passwords and bookmarks. The PC, windows desktop backup has nothing in it.

Firefox would not open and gave me an error message Platform Ver 118.2 not compatible... I reinstalled but have lost all my passwords and bookmarks. The PC, windows desktop backup has nothing in it.

Alle svar (3)

more options

An error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to do a clean reinstall and remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.

Ændret af cor-el den

more options

Thank you for the information. I have successfully reinstalled Firefox but my real concern is losing all my bookmarks and passwords. I have tried to recover but can't find them anywhere. Thoughts/suggestions/help?

Thanks.

more options

You can check this article.

You can check if you have an "Old Firefox Data" folder on the desktop in case the Refresh feature in Firefox has been used and a new profile has been created.