Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

so why won't Mozilla support allow me to sign in

  • 19 svar
  • 2 har dette problem
  • 1 visning
  • Seneste svar af metropical

more options

even though it logged me in to post? But won't accept the post. I gotta say, that development has made Firefox/Mozilla website difficult, at best, to navigate>

even though it logged me in to post? But won't accept the post. I gotta say, that development has made Firefox/Mozilla website difficult, at best, to navigate>

Alle svar (19)

more options

I can sign in via accounts.Firefox.com but not support.mozilla.org.

weird.

more options

Yes, the login mechanism was changed a few years ago to using a Firefox Account.

more options

so then, why when I am emailed a link to a thread, does it send me to Mozila support where log in doesn't work? And I can't seem to navigate to the thread from Firefox log in.

https://connect.mozilla.org/t5/ideas/add-custom-fields-in-password-manager/idc-p/37278/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufExMQ0pYNlBVT1JTNTM4fDM3Mjc4fFNVQlNDUklQVElPTlN8aEs#M21636

more options

What is the link to Mozilla Support that you are being sent to?

more options

uhhh, click on the link?

more options

The link you posted is to our feedback site, Mozilla Connect, not Mozilla Support. What is the link to Mozilla Support that you are trying to open?

more options

now it is suddenly allowing me to sign in from the emailed link. I need to sign into firefox first then go back and click the emailed link?

a 2 step process.?
more options

and then, I write the post and I am asked to log in again and it refuse my log in. something is broken here.

more options

well then what is the difference between support and connect and why do I keep getting forwarded to this address? https://connect.mozilla.org/t5/user/ssoregistrationpage?dest_url=https:%2F%2Fconnect.mozilla.org%2F which doesn't allow me in.

more options

Hi

Mozilla Support is the support site for Mozilla software.

Connect is a feedback platform for Mozilla software.

Are you able to take a screenshot of where you are being forwarded to Connect?

more options

usually round and round on this page. today, I got in on 2 tries.

more options

Okay, so that is where you complete your Mozilla Connect profile. Where were you before that?

more options

my profile is complete, long ago. trying to make a suggestion. that's connect, right?

more options

Yes, Connect is the site to use to make a suggestion.

more options
more options

yes. when I go to Connect it ask s to complete my profile even though I'm already signed in. then it says my profile name already exists, please try another. In other words, there is no way, that I have found to sign into Connect.

more options

That suggests that you are signed in there, but have not completed the account set up process.

more options

but when I enter my user name, it says already in use.

more options

"That suggests that you are signed in there, but have not completed the account set up process."

I have. And if I hadn't, why would it come back with that user name is in use? Great browser but impossible to "connect" to make a suggestion or idea.