Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

crash problem [I have Report ID]

  • 2 svar
  • 1 har dette problem
  • 12 visninger
  • Seneste svar af FredMcD

more options

Hi guys I have been getting crash errors since yesterday. I completely deleted Firefox (and related folders) and installed a new fresh version. But the problem did not solve. I have 2 Report IDs:

1- Report ID: bp-53f7a982-8f99-42c4-b182-5d3a50200611 view link: https://crash-stats.mozilla.org/report/index/53f7a982-8f99-42c4-b182-5d3a50200611

2- Report ID: bp-fa282037-879a-490c-9fca-8b50d0200611 view link: https://crash-stats.mozilla.org/report/index/fa282037-879a-490c-9fca-8b50d0200611

Thanks for any help.

All Replies (2)

more options

Product Firefox Release Channel release Version 77.0.1 Build ID 20200602222727 (2020-06-02)

OS Windows 10 OS Version 10.0.17134

bp-53f7a982-8f99-42c4-b182-5d3a50200611 bp-fa282037-879a-490c-9fca-8b50d0200611

Signature: mozilla::net::nsSocketOutputStream::Write

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

This is for Sumo's Related Bugs 1222933 REOPENED --- crash in nsSocketOutputStream::Write due to PR_Write interception

Helpful?

more options

One possibility was malware.

Further information can be found in this article;
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently.
If one program misses something, another may pick it up.

Helpful?

Stil et spørgsmål

Du skal logge ind på din konto for at svare på et indlæg. Start et nyt spørgsmål, hvis du ikke har en konto endnu.