Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

RoboForm v8.5.1.1 password manager does not work when Mozilla Support website is visited using FireFox Quantum 60.0.2 (64-bit).

  • 2 svar
  • 1 har dette problem
  • 2 visninger
  • Seneste svar af John Pap

John Pap
John Pap
more options

When I visit the Mozilla Support website (or any other website) in order to sign in using my credentials, RoboForm pops-up and allows me to click on a button in order to fill my credentials.

However, when I visit the Mozilla Support website using FireFox Quantum 60.0.2 (64-bit), RoboForm does not pop. Please note that when I visit the Mozilla Support website using any other browser (even Internet Explorer), RoboForm works as expected.

Another interesting fact is that RoboForm works equally well with FireFox Quantum 60.0.2 (64-bit) on any other website, except of course on the Mozilla Support website as I mentioned earlier.

I have not logged-in in Mozilla Support for some time, so I cannot tell how long this is happening.

I would be much obliged if you could lend a helping hand.

Regards, John

When I visit the Mozilla Support website (or any other website) in order to sign in using my credentials, RoboForm pops-up and allows me to click on a button in order to fill my credentials. However, when I visit the Mozilla Support website using FireFox Quantum 60.0.2 (64-bit), RoboForm does not pop. Please note that when I visit the Mozilla Support website using any other browser (even Internet Explorer), RoboForm works as expected. Another interesting fact is that RoboForm works equally well with FireFox Quantum 60.0.2 (64-bit) on any other website, except of course on the Mozilla Support website as I mentioned earlier. I have not logged-in in Mozilla Support for some time, so I cannot tell how long this is happening. I would be much obliged if you could lend a helping hand. Regards, John

Valgt løsning

Separate Security Issue, please update your Flash 27.0 r0 Flash Player Version: 30.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Since Mozilla is not the Developer of the Extension and it only effects this site please Roboforms website : https://addons.mozilla.org/en-GB/firefox/addon/roboform/ For the link to their homepage and their Support.

Læs dette svar i sammenhæng 👍 1

Alle svar (2)

Shadow110
Shadow110
more options

Valgt løsning

Separate Security Issue, please update your Flash 27.0 r0 Flash Player Version: 30.0.0.113 Current Version https://get.adobe.com/flashplayer/otherversions/ Step 1: Select Operating System Step 2: Select A Version (Firefox, . . . .) Note: Other software is offered in the download. <Windows Only>

Since Mozilla is not the Developer of the Extension and it only effects this site please Roboforms website : https://addons.mozilla.org/en-GB/firefox/addon/roboform/ For the link to their homepage and their Support.

John Pap
John Pap Spørgsmålsstiller
more options

Hello Pkshadow and thank you very much for your reply.

I updated my Flash to 30.0.0.113 as per your suggestion.

I will re-post my issue to the mozilla addons site and will contact Siber Systems Inc.

Once again, thank you very much.

All the best, John