I left a specific question with no response. How do I get a reply?

re :since the latest updates before Christmas Are you refering to Thunderbird updates?

Please post the follwoing: In Thunderbird Help > Troubleshooting Information click on 'Copy text to clipboard' In this forum question, Right click in a 'Post a Reply' text box and select 'Paste' You can edit/remove all info on fonts and printers but nothing else.

When you try to 'get Messages' what happens? What is written in the bottom status bar ...login, connecting etc Do you get an error message? If yes, what does it say...word for word or post an image of message.

Are you able to logon to webmail via browser ok?

Application Basics

   Name: Thunderbird
   Version: 52.5.2
   User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:52.0) Gecko/20100101 Thunderbird/52.5.2
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20171221110448
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext

   account3:
     INCOMING: account3, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account4:
     INCOMING: account4, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

   account7:
     INCOMING: account7, , (imap) imap-mail.outlook.com:993, SSL, passwordCleartext
     OUTGOING: , smtp-mail.outlook.com:587, alwaysSTARTTLS, passwordCleartext, true

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-bb1d4ec2-c89e-419f-9199-e78432160502 (02/05/2016)
   https://crash-stats.mozilla.com/report/index/bp-6fed2600-7034-4e81-8d5c-23a062160501 (01/05/2016)

 Extensions
   Lightning, 5.4.5.2, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.5.2
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 12
     gfx.crash-guard.glcontext.appVersion: 45.1.1
     gfx.crash-guard.glcontext.deviceID: 0x1616
     gfx.crash-guard.glcontext.driverVersion: 20.19.15.4331
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1463395147
     mailnews.database.global.datastore.id: 7dac9a92-32a0-40c0-a807-947daf8dca5
     media.gmp.storage.version.observed: 1
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1514853751
     places.history.expiration.transient_current_max_pages: 77591
     plugin.importedState: true
     security.sandbox.content.tempDirSuffix: {97e13275-3737-4c4a-b1ae-a7145f4dfd83}

 Graphics

     GPU #1
     Description: Intel(R) HD Graphics 5500
     Vendor ID: 0x8086
     Device ID: 0x1616
     RAM: Unknown
     Drivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
     Driver Version: 20.19.15.4642
     Driver Date: 3-28-2017

     Features
     Direct2D: false
     DirectWrite: true (10.0.16299.15)
     WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D9Ex vs_3_0 ps_3_0) -- OpenGL ES 2.0 (ANGLE 2.1.0.2a250c8a0e15)

     AzureCanvasBackend: skia
     AzureCanvasAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: skia

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.13.1
     4.13.1

     NSS
     3.28.6
     3.28.6

     NSS Util
     3.28.6
     3.28.6

     NSS SSL
     3.28.6
     3.28.6

     NSS S/MIME
     3.28.6
     3.28.6

The messages are as follows stephen.j.lee@btinternet.com..........connected to mail.internet.com Each btinternet account shows its own address plus this message stevecsl@hotmail.com ................connected to imap-email.outlook.com similar with floripa.english

Never stays long on screen and of course nothing happens.

Yes I can get my emails with the web browser.

Hmm, my (working!) btinternet settings seems to be the same as yours, so there's nothing obviously wrong:

   account44:
     INCOMING: account44, , (imap) mail.btinternet.com:993, SSL, passwordCleartext
     OUTGOING: , mail.btinternet.com:465, SSL, passwordCleartext, true

Which of your accounts are having trouble? Which ones work?

I don't much like bt's email; it's never been reliable, so I haven't ever set up more than one account. Does each of your bt accounts need ts own distinct matching smtp setting? You may find that one btinternet account cannot send via another's smtp.

connected to mail.internet.com

Apologies yes it should read mail.btinternet

I have had this bt internet address since the mid 1990's. Up to 2009 I used Outlook but then a series of problems meant I switched to Mozilla. I have never had download problems before. All the btinternet addresses are independent but are linked through the principal address stephen.j.lee. Hope someone can come up with a solution.

In answer to Toad Hall the updates I refer to were in sequence. A big update from Windows10. Then a consequential update from Thunderbird and then AVG. Everything worked before AVG but I have been on to them and they have discounted any error on their part. Now I am trying Mozilla. Not everyone is computer program savvy and the solutions need to be easier to identify and rectify.

The error message seems to imply that connection is occuring but then all goes wrong, so the Firewall appears to be allowing Thunderbird.

Please try the following in this order:

1. Exit Thunderbird
2. Disable AVG
3. Change AVG setting to stop AVG from scanning incoming emails.
4. Relaunch AVG
5. Start Thunderbird.

Please report back on results.

Unhappily it made no difference.

Exit TB and all other programs.

Reboot computer so it starts using 'Safe Mode with Networking'. https://support.microsoft.com/en-gb/help/12376/windows-10-start-your-pc-in-safe-mode

Start Thunderbird.

Report back on results of using the computer in 'Safe Mode with Networking' mode.

Mr. Toad. I followed your instructions but sadly there was no change. Everything remained the same. Is there a next step?

Anybody with further ideas?

In the lull of receiving further potential solutions I tried once again to delete the Mozilla program from programs (x86) in C drive. This time rebooting after the deletion and before the new install. sadly the result is still the same and there is no change to the lack of activity when requesting the messages. I need to find a solution.