Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Unable to install addons with Kaspersky Internet Security 2018 Installed

  • 2 svar
  • 5 har dette problem
  • 1 visning
  • Seneste svar af sreerajp

sreerajp
sreerajp
more options

Hi,

I am unable to install add-ons directly from the addons website, when Kaspersky Internet Security 2018 is running. If I quit Kaspersky everything is working fine. Also when Kaspersky is running, I can install the add-on after downloading the extension file to my computer.

When Kaspersky is running, I am getting the message "The add-on could not be downloaded because of a connection failure" .

The browser console is showing the following error

1509893684094 addons.xpi WARN Download of https://addons.cdn.mozilla.net/user-media/addons/9609/ghostery-7.4.1.4-an+fx.xpi?filehash=sha256%3A518cb53447385bf7a50f9aba2eb8cd402e1c41e279a558778203f68cf6578466 failed: [Exception... "Certificate issuer is not built-in." nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "JS frame :: resource://gre/modules/CertUtils.jsm :: checkCert :: line 169" data: no] Stack trace: checkCert()@resource://gre/modules/CertUtils.jsm:169 < onStopRequest()@resource://gre/modules/addons/XPIInstall.jsm:2462

OS: Windows 10 1709 (64-bit) Firefox: 56.0.2 (64-bit) Kaspersky Internet Security 2018: 18.0.0.405 (d)

Please help

Sreeraj P

Hi, I am unable to install add-ons directly from the addons website, when Kaspersky Internet Security 2018 is running. If I quit Kaspersky everything is working fine. Also when Kaspersky is running, I can install the add-on after downloading the extension file to my computer. When Kaspersky is running, I am getting the message "The add-on could not be downloaded because of a connection failure" . The browser console is showing the following error 1509893684094 addons.xpi WARN Download of https://addons.cdn.mozilla.net/user-media/addons/9609/ghostery-7.4.1.4-an+fx.xpi?filehash=sha256%3A518cb53447385bf7a50f9aba2eb8cd402e1c41e279a558778203f68cf6578466 failed: [Exception... "Certificate issuer is not built-in." nsresult: "0x80004004 (NS_ERROR_ABORT)" location: "JS frame :: resource://gre/modules/CertUtils.jsm :: checkCert :: line 169" data: no] Stack trace: checkCert()@resource://gre/modules/CertUtils.jsm:169 < onStopRequest()@resource://gre/modules/addons/XPIInstall.jsm:2462 OS: Windows 10 1709 (64-bit) Firefox: 56.0.2 (64-bit) Kaspersky Internet Security 2018: 18.0.0.405 (d) Please help Sreeraj P

Valgt løsning

hi, please disable the scanning of https connections within kaspersky.

Læs dette svar i sammenhæng 👍 1

Alle svar (2)

philipp
philipp
  • Moderator
more options

Valgt løsning

hi, please disable the scanning of https connections within kaspersky.

sreerajp
sreerajp Spørgsmålsstiller
more options

Thanks. That solved the issue.