We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

why does my incoming mail go straight to junk folder?

  • 2 svar
  • 3 har dette problem
  • 4 visninger
  • Seneste svar af FionaR

kmellis
kmellis
more options

all my incoming emails on thunderbird go straight to my junk folder. can you please give me a way to fix this.

all my incoming emails on thunderbird go straight to my junk folder. can you please give me a way to fix this.

Alle svar (2)

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

What anti virus are you using?

Please add the troubleshooting information to your post To find the Troubleshooting information:

  • Open Help (or click on three-line-icon and select Help)
  • Choose Troubleshooting Information
  • Use the button Copy to clipboard to select all. Do not check box "Include account names"!
  • Paste this in your post.
FionaR
FionaR
more options

I have a similar problem, inasmuch as my e-mails are going straight to the Bin. I am using AVG Free anti-virus.

So do you think this is a possibility? I could change the AV to another product if necessary.

Ændret af FionaR den