We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Søg i Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Læs mere

Denne tråd blev arkiveret. Stil et nyt spørgsmål, hvis du har brug for hjælp.

Mozilla won't open at all after installing. Why ?!

  • 2 svar
  • 1 har dette problem
  • 14 visninger
  • Seneste svar af FredMcD

AdelinaSerban
AdelinaSerban
more options

I just downloaded it and after clicking on the icon to open it shows like it's charging and then it just stops without any message ! I need it urgently to run an exam !

I just downloaded it and after clicking on the icon to open it shows like it's charging and then it just stops without any message ! I need it urgently to run an exam !

Alle svar (2)

FredMcD
FredMcD
more options

Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.