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Downloaded FF 20.0 but it won't open. Says "mounting failed" or "not recognized" or "couldn't open".

Lori782
Lori782
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Tried downloading Firefox 20.0 but the dmg won't open. Used Safari 5.0.5 on my Macbook running OSX 10.6.8.

Any ideas or should I try downloading a previous version of FF?

Many thanks!

Lori

Tried downloading Firefox 20.0 but the dmg won't open. Used Safari 5.0.5 on my Macbook running OSX 10.6.8. Any ideas or should I try downloading a previous version of FF? Many thanks! Lori

Chosen solution

Please delete the file and redownload it. This sounds like a corupted download to me. If that does not work please reply and I will see what I can do :)

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All Replies (4)

the-edmeister
the-edmeister
  • Moderator
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https://support.mozilla.com/en-US/kb/Installing+Firefox+on+Mac

Nathan Suchy
Nathan Suchy
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Chosen Solution

Please delete the file and redownload it. This sounds like a corupted download to me. If that does not work please reply and I will see what I can do :)

Lori782
Lori782 Question owner
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Thank you both for your prompt replies!

the-edmeister, I tried your suggestion but didn't get an "Eject Firefox" option from the menu. I never was able to open it.

I then figured that perhaps nathansuchy was on the right track and that the download was corrupted. I did a fresh download of FF 20 this morning and this time it was successful.

Thanks again to you both for taking the time to help me!

Regards,

Lori

Nathan Suchy
Nathan Suchy
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Your welcome and thanks for using Mozilla Firefox :)