Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

firefox starts like a fresh install evertime

  • 3 replies
  • 2 have this problem
  • 2 views
  • Last reply by s123456

more options

everytime i start firefox 12 it checks compatibility and starts like a fresh install this is extremely annoy bec i use it alot and would hate to have to use chrome

everytime i start firefox 12 it checks compatibility and starts like a fresh install this is extremely annoy bec i use it alot and would hate to have to use chrome

All Replies (3)

more options

If you try the steps in How to fix preferences that won't save, does it help?

more options

It is also possible that there is a problem with the file(s) that store the extensions registry.

Delete the files extensions.* (e.g. extensions.sqlite, extensions.ini, extensions.cache) and compatibility.ini in the Firefox profile folder to reset the extensions registry.

New files will be created when required.

See "Corrupt extension files":

If you see disabled, not compatible, extensions in "Tools > Add-ons > Extensions" then click the Tools button at the left side of the Search Bar (or click the "Find Updates" button in older Firefox versions) to check if there is a compatibility update available.

If you have security software with virtualization (sandbox) features then check the settings to make sure that it doesn't restore files in the Firefox Profile Folder.

more options

thank-you very much for your help i tried both methods but unfortunately they did not work due to the fact that the problem it was caused by malware or a windows related problem (i noticed my network trouble shooter stopped working) anyway i ran a scan using kaspersky and it appeared to have sorted the malware problem i also used super anti-spyware i then backed up my bookmarks and reinstalled Firefox (having concluded that it may have been malware etc) and its working normally again