Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Solved Archived

Firefox crashes

Firefox
carolmello replied
carolmello
carolmello

Every time I try to open firefox either in safe mode or regular it crashes and won't open.

Every time I try to open firefox either in safe mode or regular it crashes and won't open.

All Replies (2)

James
James
  • Moderator
  • Top 10 Contributor

Chosen Solution

https://crash-stats.mozilla.com/report/index/e316ecfe-d3b7-40ed-bd5e-c3e622111127

The crash report you gave looks to be caused by a older version of Roboform (7.6.1 or older) even though you have Firefox 8.0.1. In the modules part of crash report it looks to be Roboform 7.5.2.0

http://www.roboform.com/support/news

Modified by James

carolmello
carolmello Question owner

Thanks that's what it was. I thought I had updated that but didn't have the current version. Thanks so much.