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After update Firefox crashes, even in safe mode and profile manager

  • 2 replies
  • 3 have this problem
  • 3 views
  • Last reply by 007dutchy

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I don't use Roboform and Trusteer.

AdapterDeviceID: 0116 AdapterVendorID: 8086 AvailableVirtualMemory: 4022325248 BuildID: 20111104165243 CrashTime: 1321003469 Email: robin_hein@hotmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1320907104 Notes: AdapterVendorID: 8086, AdapterDeviceID: 0116, AdapterDriverVersion: 8.15.10.2253 Has dual GPUs. GPU #2: AdapterVendorID2: 10de, AdapterDeviceID2: 0df5, AdapterDriverVersion2: 8.17.12.6594D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers-

ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 89 StartupTime: 1321003468 SystemMemoryUsePercentage: 45 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 8.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll

MSAFD Tcpip [UDP/IP] : 2 : 2 :  
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :  
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :  
RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP TCP-serviceprovider : 2 : 1 :  
RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP-serviceprovider : 2 : 2 :
I don't use Roboform and Trusteer. AdapterDeviceID: 0116 AdapterVendorID: 8086 AvailableVirtualMemory: 4022325248 BuildID: 20111104165243 CrashTime: 1321003469 Email: robin_hein@hotmail.com FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 InstallTime: 1320907104 Notes: AdapterVendorID: 8086, AdapterDeviceID: 0116, AdapterDriverVersion: 8.15.10.2253 Has dual GPUs. GPU #2: AdapterVendorID2: 10de, AdapterDeviceID2: 0df5, AdapterDriverVersion2: 8.17.12.6594D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers- ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 89 StartupTime: 1321003468 SystemMemoryUsePercentage: 45 Throttleable: 1 TotalVirtualMemory: 4294836224 URL: Vendor: Mozilla Version: 8.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6-serviceprovider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP-serviceprovider : 2 : 1 : RSVP UDPv6-serviceprovider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP-serviceprovider : 2 : 2 :

Chosen solution

Downloading new drivers for my Nvidia GT525 worked

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All Replies (2)

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If you do not have Rapport or Roboform, then we need to have a crash report ID. When you send Mozilla a crash report it just puts it in a giant database. We have no way of looking it up without the Report ID. I have no idea what is wrong without looking up the crash report. Please get the Report ID of your latest crash report.
See https://support.mozilla.com/en-US/kb/Firefox%20crashes

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Chosen Solution

Downloading new drivers for my Nvidia GT525 worked