Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Solved Archived

A SSL bug with the Firefox 6.0.1

Firefox
focusireland replied
focusireland
focusireland

I just upgraded to Firefox 6.0.1 and Firefox now says that the website https://www.focusireland.ie is not trusted because because no issuer chain was provided. There is no problem with the SSL Cert (you can check the site URL here - http://www.digicert.com/help/) so why has this error suddenly shown up? I have made no changes to the site and the Cert is valid for another year. It used to work perfectly with no error message but now it shows the error. I know that I can make an exception on my browser but this makes the site look unsecure for any other users. It is a major problem as this site is for a large Registered Irish Charity and it will have a big impact on donations.

This site works perfectly on all other browsers.

Any help would be greatly appreciated.


Thank You!

I just upgraded to Firefox 6.0.1 and Firefox now says that the website https://www.focusireland.ie is not trusted because because no issuer chain was provided. There is no problem with the SSL Cert (you can check the site URL here - http://www.digicert.com/help/) so why has this error suddenly shown up? I have made no changes to the site and the Cert is valid for another year. It used to work perfectly with no error message but now it shows the error. I know that I can make an exception on my browser but this makes the site look unsecure for any other users. It is a major problem as this site is for a large Registered Irish Charity and it will have a big impact on donations. This site works perfectly on all other browsers. Any help would be greatly appreciated. Thank You!

All Replies (2)

cor-el
cor-el
  • Top 25 Contributor
  • Moderator

Chosen Solution

The server doesn't send a required intermediate certificate (COMODO High-Assurance Secure Server CA).

You can test the certificate chain via a site like this:

You need to install all intermediate certificates on a server to make it work properly with all browsers.

focusireland
focusireland Question owner

Thank you for your quick response! I will look into that and let you know how it goes.

Thanks again!!!!