Maybe modify your language as very young people access this site etc. :) Well how would anyone here know, you provide no details of your system, update, sync link, device etc. But you may want to look up about profiles where such data is stored. Also first off in URL/address bar type [about:profiles] that will start you of on doing something that others could relate to You can also search this site as this is asked almost every day so a few a week out of millions of users.