Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Address sidebar contents disappear after turning on to send message. The side bar is still there but no contents.

  • 1 reply
  • 1 has this problem
  • 108 views
  • Last reply by Toad-Hall
  • Solved

rher3678
rher3678

Address sidebar CONTENTS disappears after turning on to forward or send a message, The sidebar is still there but empty of addresses, which do appear for about a second on opening the forward message tab. 

thank you Ron Herron
Address sidebar CONTENTS disappears after turning on to forward or send a message, The sidebar is still there but empty of addresses, which do appear for about a second on opening the forward message tab. thank you Ron Herron

Chosen solution

Sounds like you are talking about the 'Contacts 'Sidebar' in a new Write message window.

Please do a test. In Thunderbird

  • Help > Troubleshoot Mode
  • click on 'Restart'
  • Select 'Continue in Troubleshoot Mode'

After Thunderbird auto restarts - click on '+New Message' button and report on what happens.

Do you use any add-ons ? What are they whether enabled or not? In Help > Troubleshoot Information scroll down to the 'Add-ons' section Copy the data and post it into this forum question.

Read this answer in context 👍 0

All Replies (1)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

Chosen Solution

Sounds like you are talking about the 'Contacts 'Sidebar' in a new Write message window.

Please do a test. In Thunderbird

  • Help > Troubleshoot Mode
  • click on 'Restart'
  • Select 'Continue in Troubleshoot Mode'

After Thunderbird auto restarts - click on '+New Message' button and report on what happens.

Do you use any add-ons ? What are they whether enabled or not? In Help > Troubleshoot Information scroll down to the 'Add-ons' section Copy the data and post it into this forum question.

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.