Unable to Add New Account or Completely Remove Existing Data （無法新增帳戶及移除乾淨）
1.Recently, while trying to modify my account settings, I found that the “Add Account” function in the upper-right corner gets stuck on the loading spinner after submitting the information. It never finishes or stops, and unlike the first time I set it up, there’s no option to manually add an account anymore. （近期因帳戶設定須修正，發現右上的「新增帳戶」功能在輸入完資料後送出，會一直卡在轉圈圈畫面，也無法終止，也不像第一次那樣有手動新增的選項。）
2.Even after uninstalling and reinstalling the program, all previous data still remained. Fortunately, after checking with ChatGPT, I learned that I had to manually clear the files under the “APPDATA” directory to completely remove them. （移除重裝後，原先資料仍然存在。好在詢問 ChatGPT 後才知道必須手動清除 APPDATA 資料夾下的內容，才能徹底移除。）
— Translated by ChatGPT
Chosen solution
Disable account hub in Settings/General, then add the account from ≡ - New Account - Email (which includes a manual.config. option).
Read this answer in context 👍 0All Replies (4)
打擾您了，請問您怎麼發出的問題？？我在這個平台已經繞迷糊了，點選「詢問社區」，說「提問」要「繼續」，引導我到了「GET HELP」按鈕，然後讓我重新選擇服務，把我帶回了「繼續」頁面？？實在抱歉給您帶來不便，但懇請您傳授我發送新提問的方法🥲
Modified by Xuanyuan Wu (WuzgXY)
Chosen Solution
Disable account hub in Settings/General, then add the account from ≡ - New Account - Email (which includes a manual.config. option).
sfhowes 提道
Disable account hub in Settings/General, then add the account from ≡ - New Account - Email (which includes a manual.config. option).
在「設定 > 一般 > 帳號中心（實驗中）」中，將該功能取消後，再重新點選「新增帳號」，畫面會回到最初的登入頁面，就像第一次登入時一樣。 開發人員應該注意到這個重大的問題。 In Settings > General > Account Center (Experimental), after disabling this feature and then clicking “Add Account” again, the page reverts to the original login screen, just like the first-time login. Developers should take note of this significant issue. THANKS!
Modified by 楊哲維
Xuanyuan Wu (WuzgXY) said
打擾您了，請問您怎麼發出的問題？？我在這個平台已經繞迷糊了，點選「詢問社區」，說「提問」要「繼續」，引導我到了「GET HELP」按鈕，然後讓我重新選擇服務，把我帶回了「繼續」頁面？？實在抱歉給您帶來不便，但懇請您傳授我發送新提問的方法🥲
您好， 我是一位華人用戶。當我在支援首頁右側的小視窗中點選「詢問網友」時，會進入一個說明頁面，裡面有一個綠色框「問問題」。 但如果我改到支援首頁 (en-US) 版本，並在右側小視窗點選「詢問網友 (en-US)」，就可以正常進入！ 看起來目前只支援 (en-US) 版本的入口。
網址提供您參考： https://support.mozilla.org/en-US/questions/new/thunderbird
Hello,
I am a Chinese(TW) user. When I click “Ask the Community” on the small window at the right side of the support homepage, it leads to an instruction page with a green box labeled “Ask a Question.”
However, if I switch to the support homepage (en-US version) and click “Ask the Community (en-US)” on the right side, it works properly!
It seems that only the (en-US) version supports this feature.
Here’s the link for your reference: https://support.mozilla.org/en-US/questions/new/thunderbird
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