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Some messages from Hotmail are blank

  • 1 reply
  • 1 has this problem
  • 10 views
  • Last reply by Matt

Hi, Thunderbird 128.3.2esr - Windows 10 I have only recently experienced when receiving some messages to my hotmail account that the message is not showing but does show this code 6D7B02AAE06961988F172618 instead. The 'from' and 'subject' in the message headers are also blank. The mail index list does list the subject, sender and time.

This only appears to have started since I updated to the above version. What is this error code and how can I rectify it. Thanks. Jerry

Hi, '''Thunderbird 128.3.2esr - Windows 10''' I have only recently experienced when receiving some messages to my hotmail account that the message is not showing but does show this code 6D7B02AAE06961988F172618 instead. The 'from' and 'subject' in the message headers are also blank. The mail index list does list the subject, sender and time. This only appears to have started since I updated to the above version. What is this error code and how can I rectify it. Thanks. Jerry

Chosen solution

right click the folder, select properties and then the repair button.

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Chosen Solution

right click the folder, select properties and then the repair button.