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Unable to print any emails -- v 114.0b3 (32-bit)

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  • Last reply by Toad-Hall

maxherr
maxherr
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A few days ago, I set up a new laptop running Windows 11 Pro, migrated my Thunderbird profile from the old laptop to the new one, and have been sending and receiving emails (five accounts) without incident. Today, I had a critical need to print an email (to PDF) and clicking the PRINT command on the FILE dropdown menu does nothing. I have no idea what is causing this and need to find the solution. I was able to save the file as HTML and print from that, but this is far from an ideal solution.

I have essentially all the same software installed in the new laptop as I was running on the former, including ESET Smart Security Premium anti-virus and Malwarebytes Premium. I never had an issue printing emails on the older laptop.

A few days ago, I set up a new laptop running Windows 11 Pro, migrated my Thunderbird profile from the old laptop to the new one, and have been sending and receiving emails (five accounts) without incident. Today, I had a critical need to print an email (to PDF) and clicking the PRINT command on the FILE dropdown menu does nothing. I have no idea what is causing this and need to find the solution. I was able to save the file as HTML and print from that, but this is far from an ideal solution. I have essentially all the same software installed in the new laptop as I was running on the former, including ESET Smart Security Premium anti-virus and Malwarebytes Premium. I never had an issue printing emails on the older laptop.

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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You are using a beta version. You may discover most people in this support forum are more up to date with the current relase.

However, I do know that beta 114.0b3 had a print bug fixed in the last few hours, so wait for next update. https://bugzilla.mozilla.org/show_bug.cgi?id=1833764 https://bugzilla.mozilla.org/show_bug.cgi?id=1834346

If you find a bug when testing a beta version please check out the bugzilla forum to see if a bug has been posted and report bugs.

Also, the topicbox forum posts good info on what bugs have been reported and fixed. eg: https://thunderbird.topicbox.com/groups/beta/Te8d87d41ac329bd4-M792ba4a0a75b90c645eaa21e