Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

You can't sign in here with a personal account- Outlook

  • 1 reply
  • 1 has this problem
  • 195 views
  • Last reply by Stans

imran_kanjoo
imran_kanjoo
more options

I am adding second outlook account but I am having this error "You can't sign in here with a personal account. Use your work or school account instead." Because two-step verifiation is on using Microsoft Auntheticator app I have to sign in, in the window. How to solve this problem? Thank you.

I am adding second outlook account but I am having this error "You can't sign in here with a personal account. Use your work or school account instead." Because two-step verifiation is on using Microsoft Auntheticator app I have to sign in, in the window. How to solve this problem? Thank you.

Chosen solution

In a browser, sign in to that MS account and generate an app password for use with Thunderbird. See https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944

Read this answer in context 👍 0

All Replies (1)

Stans
Stans
more options

Chosen Solution

In a browser, sign in to that MS account and generate an app password for use with Thunderbird. See https://support.microsoft.com/en-us/account-billing/using-app-passwords-with-apps-that-don-t-support-two-step-verification-5896ed9b-4263-e681-128a-a6f2979a7944