what settings did TPG provide? I would assume they are these https://www.tpg.com.au/support/generalsetting.php The total lack of connection encryption would put them in the lowest band regarding security. But it should make configuration simpler

My guess is you will need to click the configure manually shown in blue below

Then insert your TPG username at the bottom, otherwise the username will be assumed to be the email address.

Hey Matt, Those are the settings they provided and they work on the main email account, but don't work on the individual email addresses. It just comes back with authentication failed

Yes, but did you check the user name like I said?

Yes I did, it is still showing the same message

Thank you for your help and time! It looks like it is going to be easier to just set up a new email account and forward everything from my tpg account. I've read that to get it to work you basically have to have your security settings at zero and cannot upgrade to an IMAP account either, you have to cancel your entire plan with them to be able to do so.

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