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Firefox won't run Cox Contour

  • 2 replies
  • 1 has this problem
  • 25 views
  • Last reply by Hwedhlor

Hwedhlor
Hwedhlor
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When I attempt to run Cox Contour I am presented with "Your system isn't compatible with Contour." However, I am running the latest Windows 10 Pro and Firefox 94.0.2. Contour runs fine under MS Edge and Google Chrome. I have already spoken to Cox, rebooted both Firefox and my PC, and verified that both Edge & Chrome can run Contour. Contour ran fine with Firefox two days ago, and I MUCH prefer Firefox to either Edge or Chrome.

Please advise.

When I attempt to run Cox Contour I am presented with "Your system isn't compatible with Contour." However, I am running the latest Windows 10 Pro and Firefox 94.0.2. Contour runs fine under MS Edge and Google Chrome. I have already spoken to Cox, rebooted both Firefox and my PC, and verified that both Edge & Chrome can run Contour. Contour ran fine with Firefox two days ago, and I MUCH prefer Firefox to either Edge or Chrome. Please advise.
Attached screenshots

Chosen solution

On 2 December, 2021, after checking on settings in Malwarebytes, CCleaner and Kamo, I uninstalled Kamo, then rebooted my PC and found that I could not run Cox Contour on my PC under Firefox, but that it still ran under Chrome and Edge. I then added "watchtv.cox.com/listings" to the Allow List under Malwarebytes. After rebooting my PC I found that I could still not run Cox Contour on my PC under Firefox, but that it still ran under Chrome and Edge. I concluded that there was no setting in my antivirus software apps that would effect Cox Contour not running under Firefox.

On 3 December, 2021, I discovered that Cox Contour now runs under Firefox, so this problem is solved, although I cannot say what solved it. :-)

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All Replies (2)

Amelia
Amelia
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Hello,

Your User Agent string is being modified, as it is non-default. (Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0/98x5VrH9-13 instead of Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:94.0) Gecko/20100101 Firefox/94.0)

I believe this is caused by an antivirus software. Please check your device for extra antivirus software or make an exception for Firefox.

Hwedhlor
Hwedhlor Question owner
more options

Chosen Solution

On 2 December, 2021, after checking on settings in Malwarebytes, CCleaner and Kamo, I uninstalled Kamo, then rebooted my PC and found that I could not run Cox Contour on my PC under Firefox, but that it still ran under Chrome and Edge. I then added "watchtv.cox.com/listings" to the Allow List under Malwarebytes. After rebooting my PC I found that I could still not run Cox Contour on my PC under Firefox, but that it still ran under Chrome and Edge. I concluded that there was no setting in my antivirus software apps that would effect Cox Contour not running under Firefox.

On 3 December, 2021, I discovered that Cox Contour now runs under Firefox, so this problem is solved, although I cannot say what solved it. :-)