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Download failure

  • 2 replies
  • 1 has this problem
  • 12 views
  • Last reply by cor-el

Chuck
Chuck
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When trying to download update I get the following on Windows 7- 

XML Parsing Error: undefined entity

Location: chrome://mozapps/content/edownloads/unknown Content Type.xul Line Number 79, Column 54:

<description id="settingsChange" hidden="true">&settingsChangeOptions.label;</description>

When trying to download update I get the following on Windows 7- XML Parsing Error: undefined entity Location: chrome://mozapps/content/edownloads/unknown Content Type.xul Line Number 79, Column 54: <description id="settingsChange" hidden="true">&settingsChangeOptions.label;</description>

All Replies (2)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor
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Perhaps you should manually update in a couple of steps, since your version (reported by your browser as 32-bit Firefox 72) is pretty far behind now.

For example, grab 32-bit Firefox 78.0.2 from here (this is U.S. English, for other languages, click the .. link and then click into the relevant locale folder):

http://archive.mozilla.org/pub/firefox/releases/78.0.2/win32/en-US/

Will that install? Then try the update again.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that in current release you can try to clear the startup cache via the "Help -> Troubleshooting Information" (about:support) page.