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Not being able to play 1080p quality on Amazon prime video

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a week ago i was able to watch shows on prime video India @ 1080p quality without any issue, i have set the max quality on prime & it used to show 1080 automatically. i have 100Mbps plan. But, now when i try to play the video does not go above HD(720p) it keeps showing HD the whole time. i looked everywhere DRM, html5 and every other possible issue but it didn't solve the problem. i have tried reinstalling FIREFOX, going into the about:config menu, tried Enabling/Disabling ad-ons

HELP!!!!!!!!!!!!!

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All Replies (5)

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Are you experiencing the same issue in another browser?

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Been using Mozilla for the last 5-6 years. I never use any other browsers as im not comfortable with their UI. But since this happened i tried Chrome, microsoft edge and sadly windows explorer. Everything was same "Stuck on HD". This is not a issue when i play shows or movies on my FIRE TV STICK FULL HD(not the 4k one) they instantly go to 1080p. I dunno what the problem is, i tried in my brother's PC it was also showing the same. I also tried playing different titles even the 4k ones like HANNA & THE BOYS everything remains same in my laptop and other PC

My specs Dell Inspiron 15 5577 i5 7300HQ 7th gen 8GB DDR4 RAM GTX 1050 4gb graphics Full HD tnt panel

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Chosen Solution

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Thank you now i get what happened

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