Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Account settings shows only Junk Settings and Disk Space. Can't send or receive.

  • 2 replies
  • 1 has this problem
  • 5 views
  • Last reply by dcr20854

dcr20854
dcr20854

I was trying to rename accounts, and wound up with a mess. Account Settings shows only Junk Settings and Disk Space and Outgoing Server.

I've configured the outgoing server properly--I have another computer using this email and I did it the same way. But I can no longer configure the incoming server. Or even see options to configure it.

HELP!

Thanks

dave

I was trying to rename accounts, and wound up with a mess. Account Settings shows only Junk Settings and Disk Space and Outgoing Server. I've configured the outgoing server properly--I have another computer using this email and I did it the same way. But I can no longer configure the incoming server. Or even see options to configure it. HELP! Thanks dave

Chosen solution

'Local Folders' account will only show 'Junk Settings' and 'Disc Space' Outgoing Servers (SMTP) will be below.

If there are no mail accounts listed above default 'Local Folders' special account then it sounds like you have removed your mail accounts.

Imap mail accounts can be added again and will reconnect to show what is on server as all emails are stored on server.

Removed Pop mail accounts may still have the emails stored within the profile folders and you should be able to hook up to them again. Basically create new pop mail accounts and then in 'Server Settings' direct the 'Local directory' to see the original one. Exit and restart Thunderbird. See info here: http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Recover_Deleted_Account

Read this answer in context 👍 0

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 25 Contributor

Chosen Solution

'Local Folders' account will only show 'Junk Settings' and 'Disc Space' Outgoing Servers (SMTP) will be below.

If there are no mail accounts listed above default 'Local Folders' special account then it sounds like you have removed your mail accounts.

Imap mail accounts can be added again and will reconnect to show what is on server as all emails are stored on server.

Removed Pop mail accounts may still have the emails stored within the profile folders and you should be able to hook up to them again. Basically create new pop mail accounts and then in 'Server Settings' direct the 'Local directory' to see the original one. Exit and restart Thunderbird. See info here: http://kb.mozillazine.org/Thunderbird_:_FAQs_:_Recover_Deleted_Account

dcr20854
dcr20854 Question owner

THANK YOU VERY MUCH. I followed your instructions carefully, and now all is working just fine and I'm able to access all of my folders.

Thank you again! This was a very serious problem, and I am grateful for your help.

dave