Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

"bringing mail up to date" never finishes and slow performance

ab2draft@gmail.com
ab2draft@gmail.com

See attached, the top tow activities never finish. The "bringing folder up to date" is always running.

See attached, the top tow activities never finish. The "bringing folder up to date" is always running.
Attached screenshots

All Replies (1)

ab2draft@gmail.com
ab2draft@gmail.com Question owner

Application Basics 

   Name: Thunderbird
   Version: 52.9.1
   User Agent: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8.1.24) Gecko/20100228 Thunderbird/2.0.0.24 Mnenhy/0.7.6.666
   Profile Folder: Open Folder

             (Local drive)
   Application Build ID: 20180709124824
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory
   Profiles: about:profiles

 Mail and News Accounts
   account1:
     INCOMING: account1, , (none) Local Folders, plain, passwordCleartext

   account2:
     INCOMING: account2, , (pop3) pop-server.tampabay.rr.com:110, plain, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true

   account3:
     INCOMING: account3, , (pop3) pop-server.tampabay.rr.com:110, plain, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true

   account5:
     INCOMING: account5, , (imap) imap.googlemail.com:993, SSL, passwordCleartext
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true

   account6:
     INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.googlemail.com:465, SSL, passwordCleartext, true

 Crash Reports
   https://crash-stats.mozilla.com/report/index/bp-da4fe613-6973-46be-8e60-2b3012161103 (11/3/2016)
   https://crash-stats.mozilla.com/report/index/bp-1da81fc5-693b-4dde-a6d8-061d82161103 (11/3/2016)
   https://crash-stats.mozilla.com/report/index/bp-4a1b4360-eb77-4b28-ae08-3131c2161102 (11/2/2016)
   https://crash-stats.mozilla.com/report/index/bp-1b733c1f-6b85-4b69-b09c-79d5b2161101 (11/1/2016)
   https://crash-stats.mozilla.com/report/index/bp-dec93a7b-3b23-41a6-8e97-282312161028 (10/28/2016)

 Extensions
   DictionarySearch, 28.0.0.1-signed, false, {a0faa0a4-f1a7-4098-9a74-21efc3a92372}
   Dropbox for Filelink, 1.0.1, false, thunderbird-filelink-dropbox@mikeconley.ca
   Mnenhy, 0.8.6.1-signed.1-let-fixed.1-signed, false, {bf591015-b599-4125-9428-3cb746ddca31}
   Noia 2.0 eXtreme XT_2, 3.51, false, noia2_full_xt@gd.noia
   Remove Duplicate Messages, 0.1.14, false, {12345678-1234-1234-1234-123456789abc}
   Send Later, 6.3.8, false, sendlater3@kamens.us
   Show All Body Parts, 1.3, false, ShowAllBodyParts@kamens.us
   Signature Switch, 1.6.16, false, {2ab1b709-ba03-4361-abf9-c50b964ff75d}
   Theme Font & Size Changer, 56.0, false, {f69e22c7-bc50-414a-9269-0f5c344cd94c}
   TitleCase For Thunderbird, 2.6, false, TitleCaseThunderbird@htdsoftware.com

 Important Modified Preferences

   Name: Value

     accessibility.lastLoadDate: 1533042636
     accessibility.typeaheadfind.flashBar: 0
     browser.cache.disk.capacity: 358400
     browser.cache.disk.filesystem_reported: 1
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     browser.zoom.full: true
     dom.apps.reset-permissions: true
     extensions.lastAppVersion: 52.9.1
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14

     general.useragent.override: Mozilla/5.0 (Windows; U; Windows NT 5.0; en-US; rv:1.8.1.24) Gecko/20100228 Thunderbird/2.0.0.24 Mnenhy/0.7.6.666
     gfx.crash-guard.glcontext.appVersion: 45.2.0
     gfx.crash-guard.glcontext.deviceID: 0x13c2
     gfx.crash-guard.glcontext.driverVersion: 10.18.13.6881
     gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
     gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
     gfx.crash-guard.status.glcontext: 2
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.enable: true
     mail.winsearch.firstRunDone: true
     mail.winsearch.global_reindex_time: 1297282956
     mailnews.database.global.datastore.id: 1475f489-cc7f-4ef8-9df8-8c410045486
     mailnews.database.global.views.conversation.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":true,…
     mailnews.database.global.views.global.columns: {"threadCol":{"visible":true,"ordinal":"1"},"flaggedCol":{"visible":true,"ordinal":"3"},"attachmentCol":{"visible":false…
     media.gmp.storage.version.observed: 1
     network.cookie.lifetimePolicy: 2
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1535157453
     places.history.expiration.transient_current_max_pages: 99865
     plugin.disable_full_page_plugin_for_types: application/pdf
     plugin.importedState: true
     plugin.state.flash: 0
     plugin.state.npviewpoint: 0
     plugin.state.npwatweb: 0
     plugins.update.notifyUser: true
     print.print_printer: HPD726D2 (HP Officejet 6500 E709a)
     print.printer_Canon_iX6800_series.print_bgcolor: false
     print.printer_Canon_iX6800_series.print_bgimages: false
     print.printer_Canon_iX6800_series.print_duplex: 1515870810
     print.printer_Canon_iX6800_series.print_edge_bottom: 0
     print.printer_Canon_iX6800_series.print_edge_left: 0
     print.printer_Canon_iX6800_series.print_edge_right: 0
     print.printer_Canon_iX6800_series.print_edge_top: 0
     print.printer_Canon_iX6800_series.print_evenpages: true
     print.printer_Canon_iX6800_series.print_footercenter:
     print.printer_Canon_iX6800_series.print_footerleft: &PT
     print.printer_Canon_iX6800_series.print_footerright: &D
     print.printer_Canon_iX6800_series.print_headercenter:
     print.printer_Canon_iX6800_series.print_headerleft: &T
     print.printer_Canon_iX6800_series.print_headerright: &U
     print.printer_Canon_iX6800_series.print_in_color: true
     print.printer_Canon_iX6800_series.print_margin_bottom: 0.5
     print.printer_Canon_iX6800_series.print_margin_left: 0.5
     print.printer_Canon_iX6800_series.print_margin_right: 0.5
     print.printer_Canon_iX6800_series.print_margin_top: 0.5
     print.printer_Canon_iX6800_series.print_oddpages: true
     print.printer_Canon_iX6800_series.print_orientation: 0
     print.printer_Canon_iX6800_series.print_page_delay: 50
     print.printer_Canon_iX6800_series.print_paper_data: 256
     print.printer_Canon_iX6800_series.print_paper_height: 11.00
     print.printer_Canon_iX6800_series.print_paper_name:
     print.printer_Canon_iX6800_series.print_paper_size_unit: 0
     print.printer_Canon_iX6800_series.print_paper_width: 8.50
     print.printer_Canon_iX6800_series.print_resolution: 600
     print.printer_Canon_iX6800_series.print_reversed: false
     print.printer_Canon_iX6800_series.print_scaling: 0.90
     print.printer_Canon_iX6800_series.print_shrink_to_fit: false
     print.printer_Canon_iX6800_series.print_to_file: false
     print.printer_Canon_iX6800_series.print_unwriteable_margin_bottom: 0
     print.printer_Canon_iX6800_series.print_unwriteable_margin_left: 0
     print.printer_Canon_iX6800_series.print_unwriteable_margin_right: 0
     print.printer_Canon_iX6800_series.print_unwriteable_margin_top: 0
     print.printer_Foxit_PhantomPDF_Printer.print_bgcolor: false
     print.printer_Foxit_PhantomPDF_Printer.print_bgimages: false
     print.printer_Foxit_PhantomPDF_Printer.print_colorspace:
     print.printer_Foxit_PhantomPDF_Printer.print_command:
     print.printer_Foxit_PhantomPDF_Printer.print_downloadfonts: false
     print.printer_Foxit_PhantomPDF_Printer.print_duplex: 1515870810
     print.printer_Foxit_PhantomPDF_Printer.print_edge_bottom: 0
     print.printer_Foxit_PhantomPDF_Printer.print_edge_left: 0
     print.printer_Foxit_PhantomPDF_Printer.print_edge_right: 0
     print.printer_Foxit_PhantomPDF_Printer.print_edge_top: 0
     print.printer_Foxit_PhantomPDF_Printer.print_evenpages: true
     print.printer_Foxit_PhantomPDF_Printer.print_footercenter:
     print.printer_Foxit_PhantomPDF_Printer.print_footerleft: &PT
     print.printer_Foxit_PhantomPDF_Printer.print_footerright: &D
     print.printer_Foxit_PhantomPDF_Printer.print_headercenter:
     print.printer_Foxit_PhantomPDF_Printer.print_headerleft: &T
     print.printer_Foxit_PhantomPDF_Printer.print_headerright: &U
     print.printer_Foxit_PhantomPDF_Printer.print_in_color: true
     print.printer_Foxit_PhantomPDF_Printer.pri