Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

According to Firefox, I shouldn't use their program?! (Your connection is not secure issue)

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

I installed Firefox on my Macbook, and I haven't been able to connect to ANY site not even Firefox! (I'm back on safari) In the help section, I got the following response What does "Your connection is not secure" mean?

    -------------------------------

When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot be validated or if the encryption is not strong enough, Firefox will stop the connection to the website and instead show an error page:

  -

Fx44 Insecure Connection

To troubleshoot secure connection problems with the error message Secure Connection Failed, see the Troubleshoot the "Secure Connection Failed" error message article. Table of Contents What to do if you see this error? Technical information The certificate does not come from a trusted source The certificate will not be valid until (date) The certificate expired on (date) The certificate is not trusted because the issuer certificate is unknown The certificate is not trusted because it is self-signed The certificate is only valid for (site name) Corrupted certificate store Bypassing the warning Reporting the Error What to do if you see this error?

If you encounter such an error message, if possible, you should contact the owners of the website and inform them of the error. It is recommended that you wait for the website to be fixed before using it. The safest thing to do is to click Go Back, or to visit a different website. Unless you know and understand the technical reason why the website presented incorrect identification, and are willing to risk communicating over a connection that could be vulnerable to an eavesdropper, you should not proceed to the website.

    ----------------------
 I'm pretty sure, Firefox has its stuff together, and IS a secure site, so it has to be something else that's throwing out this error.... Can anybody tell me what to do? Most help seems to assume you use Windows, and  the  AVAST help gives directions that my avast doesn't have.... I used Firefox a lot, got away from it because my Mac came with safari, but I want to use it again, so any help is appreciated :-)
I installed Firefox on my Macbook, and I haven't been able to connect to ANY site not even Firefox! (I'm back on safari) In the help section, I got the following response What does "Your connection is not secure" mean? ------------------------------- When Firefox connects to a secure website (the URL begins with "https://"), it must verify that the certificate presented by the website is valid and that the encryption is strong enough to adequately protect your privacy. If the certificate cannot be validated or if the encryption is not strong enough, Firefox will stop the connection to the website and instead show an error page: - Fx44 Insecure Connection To troubleshoot secure connection problems with the error message Secure Connection Failed, see the Troubleshoot the "Secure Connection Failed" error message article. Table of Contents What to do if you see this error? Technical information The certificate does not come from a trusted source The certificate will not be valid until (date) The certificate expired on (date) The certificate is not trusted because the issuer certificate is unknown The certificate is not trusted because it is self-signed The certificate is only valid for (site name) Corrupted certificate store Bypassing the warning Reporting the Error What to do if you see this error? If you encounter such an error message, if possible, you should contact the owners of the website and inform them of the error. It is recommended that you wait for the website to be fixed before using it. The safest thing to do is to click Go Back, or to visit a different website. Unless you know and understand the technical reason why the website presented incorrect identification, and are willing to risk communicating over a connection that could be vulnerable to an eavesdropper, you should not proceed to the website. ---------------------- I'm pretty sure, Firefox has its stuff together, and IS a secure site, so it has to be something else that's throwing out this error.... Can anybody tell me what to do? Most help seems to assume you use Windows, and the AVAST help gives directions that my avast doesn't have.... I used Firefox a lot, got away from it because my Mac came with safari, but I want to use it again, so any help is appreciated :-)

All Replies (4)

more options
more options

The options given to "fix" Avast, do not work, because I don't have the suggested options..... The only way is to totally uninstall Avast, and that is not acceptable. Does anybody know how I can make them play together?

more options

Contact Avast support.

more options

Try to set this pref to true on the about:config page in case your security software adds its root certificate to the Mac Keychain store.

  • security.enterprise_roots.enabled = true

You can open the about:config page via the location/address bar. You can accept the warning and click "I accept the risk!" to continue.