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Can't delete emails. I have tried deleting the trash files. Didn't help

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  • Last reply by Toad-Hall

itravis
itravis
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My quota is full. The system gives me an error message when I try to delete. I went to the troubleshooting site and followed the instruction for deleting corrupted trash folders. I did it twice. I'm still not able to delete.

My quota is full. The system gives me an error message when I try to delete. I went to the troubleshooting site and followed the instruction for deleting corrupted trash folders. I did it twice. I'm still not able to delete.

Chosen solution

re :My quota is full

Have you compacted folders to remove all 'marked as deleted' emails? Have you emptied Junk / Spam and also compacted the folder?

I'm presuming you are talking about an imap mail account. Is it gmail ?

In Account Settings > Server Settings for imap mail account, have you selected the checkbox: 'clean up (Expunge) Inbox on exit' see image below:

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Toad-Hall
Toad-Hall
  • Top 25 Contributor
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Chosen Solution

re :My quota is full

Have you compacted folders to remove all 'marked as deleted' emails? Have you emptied Junk / Spam and also compacted the folder?

I'm presuming you are talking about an imap mail account. Is it gmail ?

In Account Settings > Server Settings for imap mail account, have you selected the checkbox: 'clean up (Expunge) Inbox on exit' see image below: