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Firefox crashes

  • 3 replies
  • 4 have this problem
  • 1 view
  • Last reply by FredMcD

siobhain
siobhain
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Everything was fine yesterday, but today I can't get on Firefox at all. Getting the message: Gah. Your tab just crashed.

I first refreshed Firefox, then restarted in Safe Mode with add-ons disabled, then I uninstalled and reinstalled it. Nothing is working.

Crash ID: bp-0a7b3e87-10a3-43e7-954e-1bddf1170917

I am not at all technical, so any very step-by-step help you can provide that includes exactly where I find things would be most helpful.

Thank you!

Everything was fine yesterday, but today I can't get on Firefox at all. Getting the message: Gah. Your tab just crashed. I first refreshed Firefox, then restarted in Safe Mode with add-ons disabled, then I uninstalled and reinstalled it. Nothing is working. Crash ID: bp-0a7b3e87-10a3-43e7-954e-1bddf1170917 I am not at all technical, so any very step-by-step help you can provide that includes exactly where I find things would be most helpful. Thank you!

Chosen solution

Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053838 OS OS X 10.11 OS Version 10.11.6 15G1611

bp-0a7b3e87-10a3-43e7-954e-1bddf1170917 Signature: MySpeed@0x193e9

Sorry, I don't know Macs well. Do you know what MySpeed is? Update or disable it.

Read this answer in context 👍 2

All Replies (3)

FredMcD
FredMcD
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Chosen Solution

Product Firefox Release Channel release Version 55.0.3 Build ID 20170824053838 OS OS X 10.11 OS Version 10.11.6 15G1611

bp-0a7b3e87-10a3-43e7-954e-1bddf1170917 Signature: MySpeed@0x193e9

Sorry, I don't know Macs well. Do you know what MySpeed is? Update or disable it.

siobhain
siobhain Question owner
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Thank you, Fred! I disabled MySpeed, and the problem went away.

FredMcD
FredMcD
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Glad to help. Safe Surfing.