Important Notice: We're experiencing email notification issues. If you've posted a question in the community forums recently, please check your profile manually for responses while we're working to fix this.

On Monday the 3rd of March, around 5pm UTC (9am PT) users may experience a brief period of downtime while one of our underlying services is under maintenance.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Send messages not copied to "Send" folder

more options

A while back I created a new folder in TB 5341.1. Today for some reason when I send a message it's not copy to the "Sent" folder, but to that new one. No folder bears the blue "unbelievable" (like Sent and the other permanent folders) and that no folders dropdown list has no delete option (see attached screen grab). How do I fix this?

A while back I created a new folder in TB 5341.1. Today for some reason when I send a message it's not copy to the "Sent" folder, but to that new one. No folder bears the blue "unbelievable" (like Sent and the other permanent folders) and that no folders dropdown list has no delete option (see attached screen grab). How do I fix this?
Attached screenshots

Chosen solution

Both folders have the sent icon.

Check in the account setting in copies and folders that you have specified the sent folder correctly.

Read this answer in context 👍 2

All Replies (3)

more options

Chosen Solution

Both folders have the sent icon.

Check in the account setting in copies and folders that you have specified the sent folder correctly.

more options

Thanks Matt! Clumsy of me not to think of that right off.

more options

I have set the folder several times and the pane stays blank. The number of sent messages is up to 274 but nothing appears. They will go to the local folder but not the hughes.net folder