Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

I have multiple email accounts all with same server and set up the same. Suddenly I'm not getting incoming emails on one account. Have to close and restart.

  • 7 replies
  • 2 have this problem
  • 3 views
  • Last reply by christ1

jridings
jridings
more options

A few days ago, one of my email accounts stopped working properly. It is one of 3 that I have with the same server. They are set up identically. Upon startup new emails will show up, but unless I close the program and reopen it, no new ones come in. My computer "dings" to notify me that a new email has arrived, but it doesn't show up on my inbox until I restart Thunderbird. My two other email accounts have no issues.

Thanks.

A few days ago, one of my email accounts stopped working properly. It is one of 3 that I have with the same server. They are set up identically. Upon startup new emails will show up, but unless I close the program and reopen it, no new ones come in. My computer "dings" to notify me that a new email has arrived, but it doesn't show up on my inbox until I restart Thunderbird. My two other email accounts have no issues. Thanks.

Chosen solution

Good. Can you then mark the thread as 'Solved' please? Thank you.

Read this answer in context 👍 0

All Replies (7)

Modhurima Chowdhury Proma
Modhurima Chowdhury Proma
more options

Sir may be from here you will get any solution of your problem https://www.mozilla.org/en-US/thunderbird/features/

christ1
christ1
  • Top 25 Contributor
more options

Please post your Troubleshooting Information. At the top right of the Thunderbird window, click the menu button , then select Help > Troubleshooting Information. Press the Copy text to clipboard button and paste the information into your reply.

Also indicate which account is the troubled one.

jridings
jridings Question owner
more options

It is the jridings@tarollilaw.com account that is the problem. 


 WARNING:
 This contains sensitive information which shouldn't be forwarded or published without permission.

 Application Basics

   Name: Thunderbird
   Version: 38.7.1
   User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.7.1
   Profile Folder: C:\Users\Jean Anne\AppData\Roaming\Thunderbird\Profiles\qkd8a3ar.default
             (Local drive)
   Application Build ID: 20160323055719
   Enabled Plugins: about:plugins
   Build Configuration: about:buildconfig
   Memory Use: about:memory

 Mail and News Accounts
   account3:
     INCOMING: account3, Local Folders, (none) Local Folders, plain, passwordCleartext

   account4:
     INCOMING: account4, jridings@twcny.rr.com, (pop3) pop-server.twcny.rr.com:110, plain, passwordCleartext
     OUTGOING: smtp-server.twcny.rr.com:25, plain, passwordCleartext, true

   account6:
     INCOMING: account6, etarolli@tarollilaw.com, (imap) imap.secureserver.net:993, SSL, passwordCleartext
     OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true

   account7:
     INCOMING: account7, sbuza@tarollilaw.com, (imap) imap.secureserver.net:993, SSL, passwordCleartext
     OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true

   account8:
     INCOMING: account8, jridings@tarollilaw.com, (imap) imap.secureserver.net:993, SSL, passwordCleartext
     OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true

   account10:
     INCOMING: account10, jimridings@tarollilaw.com, (pop3) pop.secureserver.net:995, SSL, passwordCleartext
     OUTGOING: smtpout.secureserver.net:465, SSL, passwordCleartext, true

 Crash Reports
   http://crash-stats.mozilla.com/report/index/bp-96aa83a3-22db-453a-a6e3-5a1832160209 (2/9/2016)

 Extensions
   Mozilla Thunderbird Configuration for WordPerfect Office X5, 1.1.0, false, {98d5815d-6aa2-499a-8845-6ef9d926c7bf}
   Mozilla Thunderbird for WordPerfect Office X5, 1.1.0, false, {6929979a-166e-4660-bbee-c763333d7eb9}

 Important Modified Preferences

   Name: Value

     browser.cache.disk.capacity: 358400
     browser.cache.disk.smart_size_cached_value: 358400
     browser.cache.disk.smart_size.first_run: false
     browser.cache.disk.smart_size.use_old_max: false
     extensions.lastAppVersion: 38.7.1
     font.internaluseonly.changed: true
     font.name.monospace.el: Consolas
     font.name.monospace.tr: Consolas
     font.name.monospace.x-baltic: Consolas
     font.name.monospace.x-central-euro: Consolas
     font.name.monospace.x-cyrillic: Consolas
     font.name.monospace.x-unicode: Consolas
     font.name.monospace.x-western: Consolas
     font.name.sans-serif.el: Calibri
     font.name.sans-serif.tr: Calibri
     font.name.sans-serif.x-baltic: Calibri
     font.name.sans-serif.x-central-euro: Calibri
     font.name.sans-serif.x-cyrillic: Calibri
     font.name.sans-serif.x-unicode: Calibri
     font.name.sans-serif.x-western: Calibri
     font.name.serif.el: Cambria
     font.name.serif.tr: Cambria
     font.name.serif.x-baltic: Cambria
     font.name.serif.x-central-euro: Cambria
     font.name.serif.x-cyrillic: Cambria
     font.name.serif.x-unicode: Cambria
     font.name.serif.x-western: Cambria
     font.size.fixed.el: 14
     font.size.fixed.tr: 14
     font.size.fixed.x-baltic: 14
     font.size.fixed.x-central-euro: 14
     font.size.fixed.x-cyrillic: 14
     font.size.fixed.x-unicode: 14
     font.size.fixed.x-western: 14
     font.size.variable.el: 17
     font.size.variable.tr: 17
     font.size.variable.x-baltic: 17
     font.size.variable.x-central-euro: 17
     font.size.variable.x-cyrillic: 17
     font.size.variable.x-unicode: 17
     font.size.variable.x-western: 17
     gfx.direct2d.disabled: false
     gfx.direct3d.last_used_feature_level_idx: 0
     mail.openMessageBehavior.version: 1
     mail.winsearch.firstRunDone: true
     mailnews.database.global.datastore.id: 10b7b6f1-3636-4801-b0dc-bb6a54bcdda
     network.cookie.prefsMigrated: true
     network.predictor.cleaned-up: true
     places.database.lastMaintenance: 1459603777
     places.history.expiration.transient_current_max_pages: 104422
     plugin.importedState: true
     plugin.state.flash: 0
     print.printer_Lexmark_X658de_(Copy_1).print_bgcolor: false
     print.printer_Lexmark_X658de_(Copy_1).print_bgimages: false
     print.printer_Lexmark_X658de_(Copy_1).print_colorspace:
     print.printer_Lexmark_X658de_(Copy_1).print_command:
     print.printer_Lexmark_X658de_(Copy_1).print_downloadfonts: false
     print.printer_Lexmark_X658de_(Copy_1).print_duplex: 7274573
     print.printer_Lexmark_X658de_(Copy_1).print_edge_bottom: 0
     print.printer_Lexmark_X658de_(Copy_1).print_edge_left: 0
     print.printer_Lexmark_X658de_(Copy_1).print_edge_right: 0
     print.printer_Lexmark_X658de_(Copy_1).print_edge_top: 0
     print.printer_Lexmark_X658de_(Copy_1).print_evenpages: true
     print.printer_Lexmark_X658de_(Copy_1).print_footercenter:
     print.printer_Lexmark_X658de_(Copy_1).print_footerleft: &PT
     print.printer_Lexmark_X658de_(Copy_1).print_footerright: &D
     print.printer_Lexmark_X658de_(Copy_1).print_headercenter:
     print.printer_Lexmark_X658de_(Copy_1).print_headerleft: &T
     print.printer_Lexmark_X658de_(Copy_1).print_headerright: &U
     print.printer_Lexmark_X658de_(Copy_1).print_in_color: true
     print.printer_Lexmark_X658de_(Copy_1).print_margin_bottom: 0.5
     print.printer_Lexmark_X658de_(Copy_1).print_margin_left: 0.5
     print.printer_Lexmark_X658de_(Copy_1).print_margin_right: 0.5
     print.printer_Lexmark_X658de_(Copy_1).print_margin_top: 0.5
     print.printer_Lexmark_X658de_(Copy_1).print_oddpages: true
     print.printer_Lexmark_X658de_(Copy_1).print_orientation: 0
     print.printer_Lexmark_X658de_(Copy_1).print_page_delay: 50
     print.printer_Lexmark_X658de_(Copy_1).print_paper_data: 1
     print.printer_Lexmark_X658de_(Copy_1).print_paper_height: 11.00
     print.printer_Lexmark_X658de_(Copy_1).print_paper_name:
     print.printer_Lexmark_X658de_(Copy_1).print_paper_size_type: 0
     print.printer_Lexmark_X658de_(Copy_1).print_paper_size_unit: 0
     print.printer_Lexmark_X658de_(Copy_1).print_paper_width: 8.50
     print.printer_Lexmark_X658de_(Copy_1).print_plex_name:
     print.printer_Lexmark_X658de_(Copy_1).print_resolution: 2097211
     print.printer_Lexmark_X658de_(Copy_1).print_resolution_name:
     print.printer_Lexmark_X658de_(Copy_1).print_reversed: false
     print.printer_Lexmark_X658de_(Copy_1).print_scaling: 1.00
     print.printer_Lexmark_X658de_(Copy_1).print_shrink_to_fit: false
     print.printer_Lexmark_X658de_(Copy_1).print_to_file: false
     print.printer_Lexmark_X658de_(Copy_1).print_unwriteable_margin_bottom: 0
     print.printer_Lexmark_X658de_(Copy_1).print_unwriteable_margin_left: 0
     print.printer_Lexmark_X658de_(Copy_1).print_unwriteable_margin_right: 0
     print.printer_Lexmark_X658de_(Copy_1).print_unwriteable_margin_top: 0

 Graphics

     Adapter Description: Intel(R) HD Graphics
     Vendor ID: 0x8086
     Device ID: 0x0152
     Adapter RAM: Unknown
     Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
     Driver Version: 9.17.10.2932
     Driver Date: 12-12-2012
     Direct2D Enabled: true
     DirectWrite Enabled: true (6.2.9200.17568)
     ClearType Parameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400
     WebGL Renderer: false
     GPU Accelerated Windows: 0

     AzureCanvasBackend: direct2d 1.1
     AzureSkiaAccelerated: 0
     AzureFallbackCanvasBackend: cairo
     AzureContentBackend: direct2d 1.1

 JavaScript

 Incremental GC: 1

 Accessibility

   Activated: 0
   Prevent Accessibility: 0

 Library Versions

     Expected minimum version
     Version in use

     NSPR
     4.10.10
     4.10.10

     NSS
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS Util
     3.19.2.3
     3.19.2.3

     NSS SSL
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC

     NSS S/MIME
     3.19.2.3 Basic ECC
     3.19.2.3 Basic ECC
christ1
christ1
  • Top 25 Contributor
more options

There have been a number of people who complained about not getting new messages via GoDaddy IMAP recently, unless Thunderbird is restarted. Check with GoDaddy if they have any problems. Assuming there is a GoDaddy support forum, check whether other users have the same problem.

christ1
christ1
  • Top 25 Contributor
more options

Challenge GoDaddy with the information below. https://bugzilla.mozilla.org/show_bug.cgi?id=1260724#c10

jridings
jridings Question owner
more options

My email is working again. Must be someone else got to GoDaddy before I did! Thanks anyway for your help.

christ1
christ1
  • Top 25 Contributor
more options

Chosen Solution

Good. Can you then mark the thread as 'Solved' please? Thank you.