Where did you install Firefox from? Help Mozilla uncover 3rd party websites that offer problematic Firefox installation by taking part in our campaign. There will be swag, and you'll be featured in our blog if you manage to report at least 10 valid reports!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Windows reboots while using Firefox or Tbird, sometime corrupting passwords file.

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by OldHud

OldHud
OldHud
more options

I don't know if my problem is Mozilla or something else, but the computer crashes (screen goes black and Windows XP reboots) while I'm using Thunderbird or Firefox. No crash report is generated. Several times, the password file has been corrupted. When I examine the corrupt password file in scratchpad, It's nothing but red squares (no readable text). The password file has been corrupted 3 times, but the crashes have happened a hundred times since the beginning of the year. I have updated Firefox and Thunderbird several times since the problem started. I moved the Tbird profiles folder to a different physical disk (I have 2 drives) but that didn't help. Any ideas?

I don't know if my problem is Mozilla or something else, but the computer crashes (screen goes black and Windows XP reboots) while I'm using Thunderbird or Firefox. No crash report is generated. Several times, the password file has been corrupted. When I examine the corrupt password file in scratchpad, It's nothing but red squares (no readable text). The password file has been corrupted 3 times, but the crashes have happened a hundred times since the beginning of the year. I have updated Firefox and Thunderbird several times since the problem started. I moved the Tbird profiles folder to a different physical disk (I have 2 drives) but that didn't help. Any ideas?

All Replies (2)

philipp
philipp
  • Moderator
more options

hello, please try to disable hardware acceleration in the firefox menu ≡ > options > advanced > general and see if this is making a difference in regards to the system crashes (that setting will take a restart of the browser to take effect).

OldHud
OldHud Question owner
more options

Thanks for the suggestion, but it crashed again and again corrupted the passwords file. I had tried disabling video hardware acceleration in Windows earlier, but that didn't help.

I don't really know if Firefox or Tbird are the problem, but the computer crashes when one of them is running. Of course, those are the programs I use the most.