Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Having trouble migrating Thunderbird data

  • 3 replies
  • 3 have this problem
  • 1 view
  • Last reply by jewellgm

jewellgm
jewellgm
more options

Hello,

I am migrating to a new computer. I've read the support pages that describe how to migrate a Thunderbird profile from one computer to another. However, I am encountering difficulties. After I copy my profile data to the new location, Thunderbird sees my account information (email address, server settings, etc.), but it's not showing the folders and email that were in my old PC. I'm certain that I backed up the correct data. Has anybody encountered this before? Any ideas?


Thanks, Greg

Hello, I am migrating to a new computer. I've read the support pages that describe how to migrate a Thunderbird profile from one computer to another. However, I am encountering difficulties. After I copy my profile data to the new location, Thunderbird sees my account information (email address, server settings, etc.), but it's not showing the folders and email that were in my old PC. I'm certain that I backed up the correct data. Has anybody encountered this before? Any ideas? Thanks, Greg

Chosen solution

Thank you for the suggestion Gnospen. It appeared that everything was there, but it's possible that something in my backup was corrupt. I copied everything from the source machine again, and it's working now. I'm not sure what the issue was, but everything seems to be good now. Thanks again!

Read this answer in context 👍 0

All Replies (3)

jewellgm
jewellgm Question owner
more options

I should add that I'm using POP mode, and that the "default" folders do appear. It's my folders and email from the old computer that don't. I installed Thunderbird 31.5 and use enigmail 1.7.2.

Gnospen
Gnospen
more options

You still have your backup? (close Tbird) Open your profile and check in MAIL if your local folders are there? I assume you know how Delete all .msf files restart Tbird


Your Enigmail, is all of it there? https://enigmail.net/documentation/

jewellgm
jewellgm Question owner
more options

Chosen Solution

Thank you for the suggestion Gnospen. It appeared that everything was there, but it's possible that something in my backup was corrupt. I copied everything from the source machine again, and it's working now. I'm not sure what the issue was, but everything seems to be good now. Thanks again!