Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

how do i get rid of the music when i open a new tab?

  • 5 replies
  • 2 have this problem
  • 1 view
  • Last reply by jake2h

jake2h
jake2h
more options

using ff 33.0 on win7 32. protected by norton 360 and comodo utilities. flash and silverlight updated, set on auto-update. this is recent, last couple of weeks.

using ff 33.0 on win7 32. protected by norton 360 and comodo utilities. flash and silverlight updated, set on auto-update. this is recent, last couple of weeks.

All Replies (5)

the-edmeister
the-edmeister
  • Moderator
more options

Open up Addons > Plugins and set Java, Flash, and Silverlight to Ask to Activate.

jake2h
jake2h Question owner
more options

java and flash were set to ask. changed silverlight from always to ask. exited and restarted ff. didn't fix it. what's next?

philipp
philipp
  • Moderator
more options

can you try to replicate this behaviour when you launch firefox in safe mode once? if not, maybe an addon is interfering here...

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

jake2h
jake2h Question owner
more options

starting in safe mode did not fix. disabling extensions stopped it until FF restarted. then it was back. made no difference which extension. plug-ins all set to always ask except "Cisco-Provided Binary of OpenH264 Video Codec" which does not have the option to ask, only always or never. what's next?

jake2h
jake2h Question owner
more options

Have reset ff and problem persists. I'm not the only one having this problem. what is next???