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Firefox closes immediately after opening it

  • 10 ردود
  • 2 have this problem
  • 422 views
  • آخر ردّ كتبه chillestyt

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Hello!

I recently got a new PC, and every time I open up Firefox it instantly closes. I have tried downloading it on the Microsoft Store, it seems to work fine for 5 minutes and then it happens again.

Hello! I recently got a new PC, and every time I open up Firefox it instantly closes. I have tried downloading it on the Microsoft Store, it seems to work fine for 5 minutes and then it happens again.

الحل المُختار

I have found the solution (and I'm upset that I didn't find it earlier.) Microsoft has made a setting for when you belong in a Microsoft Family. It restricts you from using any other browser apart from Edge (which it didn't really work well because Opera worked.) There is another Firefox support thread outlining this: https://support.mozilla.org/en-US/questions/1378744

Thanks to everyone who helped me. I find it really stupid that Microsoft did this.

Read this answer in context 👍 0

All Replies (10)

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You can check for issues caused by a corrupted or incomplete Visual C++ installation that is missing runtime components (Redistributable Packages) required by Firefox, especially VCRUNTIME140_1.dll.

See "Visual Studio 2015, 2017, 2019, and 2022":

You may also have to install the Visual Studio 2013 Redistributable Package. You need to reboot the computer.


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Try it from Mozilla and see what happens. https://www.mozilla.org/en-US/firefox/all/#product-desktop-release

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You can also check the Windows Event Viewer logs to see if there is more detail available.

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Thanks for the help cor-el.

I have installed these programs which I believe are the ones that you asked me to install. Microsoft Visual C++ 2012 Redistributable (x64) Microsoft Visual C++ 2013 Redistributable (x64) Microsoft Visual C++ 2015 - 2022 Redistributable (x64)

I have checked and I do have VCRUNTIME140_1.dll in System32. I have restarted my PC and reinstalled Firefox, but it is still having the same problem.

jonzn4SUSE I have also installed Firefox from that link but I still have the same problem.

What do I need to do?

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Try to start Firefox in Troubleshoot Mode to see if that works.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox
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Unfortunately that doesn't seem to work. I have noticed that I have had the same problem when trying to open Chrome.

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What security software are you running? What version of Win11? If Pro, can you fire up Windows Sandbox and see if you have the same issues in the VM? https://www.howtogeek.com/399290/how-to-use-windows-10s-new-sandbox-to-safely-test-apps/

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The security software that I am using is Bitdefender, and it doesn't seem to be the problem. The version of W11 I am using is Windows 11 Home 22H2.

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As a test... disable BitD, reboot and try again.

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الحل المُختار

I have found the solution (and I'm upset that I didn't find it earlier.) Microsoft has made a setting for when you belong in a Microsoft Family. It restricts you from using any other browser apart from Edge (which it didn't really work well because Opera worked.) There is another Firefox support thread outlining this: https://support.mozilla.org/en-US/questions/1378744

Thanks to everyone who helped me. I find it really stupid that Microsoft did this.