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Privacy and security part of account may have been hacked

  • 4 ردود
  • 1 has this problem
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  • آخر ردّ كتبه James

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I think the section Privacy and Security may have been hacked. First, the settings Ask to save logins and passwords for websites was turned off effectively turning off auto fill then Proxy was turned on. I didn't make either of those settings. Also, metro PCS website has been blocked. Error message says This problem can sometimes be caused by disabling or refusing to accept cookies. I did not make any changes to cause cookies to be refused or disabled and had been on that site a couple days prior. I'm thinking this has to be a hack because my Chewy account was hacked, ID changed, login pop up to sign in was changed and 2 orders were made. I reported it to PayPal and contacted Chewy and got the orders canceled and account closed only to get a notice the next day that the account was reopened. I almost had to have them list me as having to contact them by phone or chat to open an account in order to close all accounts and make sure no more accounts were opened in my name. I will be contact Metro PCS also because other numbers on my account have been hacked or have had problems. I'm trying to catch this thing on all sides. If possible, if there is a way to see if someone else accessed my account it would be appreciated. I connect to my account on laptop only at home 1 location and on my phone. I think the number is on file.

I think the section Privacy and Security may have been hacked. First, the settings Ask to save logins and passwords for websites was turned off effectively turning off auto fill then Proxy was turned on. I didn't make either of those settings. Also, metro PCS website has been blocked. Error message says This problem can sometimes be caused by disabling or refusing to accept cookies. I did not make any changes to cause cookies to be refused or disabled and had been on that site a couple days prior. I'm thinking this has to be a hack because my Chewy account was hacked, ID changed, login pop up to sign in was changed and 2 orders were made. I reported it to PayPal and contacted Chewy and got the orders canceled and account closed only to get a notice the next day that the account was reopened. I almost had to have them list me as having to contact them by phone or chat to open an account in order to close all accounts and make sure no more accounts were opened in my name. I will be contact Metro PCS also because other numbers on my account have been hacked or have had problems. I'm trying to catch this thing on all sides. If possible, if there is a way to see if someone else accessed my account it would be appreciated. I connect to my account on laptop only at home 1 location and on my phone. I think the number is on file.

All Replies (4)

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What I was asking is for help with the Firefox portion of the hack. The rest was for information in case there might be a clue to help the Firefox portion. I don't have the level of skill to track who has gotten into my Firefox account and changing setting and causing websites to be blocked but the last thing I want to do is just let them do it and wait til they takeover the account or lock me out of the account. I don't know what they are trying to accomplish by hacking my Firefox account. I need help to stop them.

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cinvowell, if you suspect that an account has been compromised, then the first thing you should do is change the password. In the case of your Firefox account, see here: https://support.mozilla.org/en-US/kb/change-your-firefox-accounts-password

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Dropa said

Firefox only has the forum login any other sites issue isn't related to firefox.

Again "Firefox Accounts" is not only used on support.mozilla.org site. For example https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account

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cinvowell said

I don't know what they are trying to accomplish by hacking my Firefox account. I need help to stop them.

https://support.mozilla.org/en-US/kb/suspicious-activity-my-firefox-account