Search Support

Beware of phishing attacks: Mozilla will never ask you to call a number or visit a non-Mozilla website. Please ignore such requests.

Learn More

Firefox crashes

  • 3 replies
  • 1 has this problem
  • 11 views
  • آخر ردّ كتبه FredMcD

more options

I'm on Linux Mint Qiana, and the latest update of Firefox 49.0 keeps crashing upon starting, even in safe mode.

I'm at a loss -- has this happened to anyone else?

All Replies (3)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
more options

Report ID Date Submitted bp-d53633d3-9082-44d4-9438-7e9792161001 09/30/2016 08:07 PM bp-2fbaf763-06b2-4d0c-8727-6199b2161001 09/30/2016 07:48 PM bp-784a0b32-87b7-4f35-b872-bdc942160930 09/29/2016 11:49 PM bp-91df6d18-0ff7-40f5-9c90-e742f2160930 09/29/2016 11:37 PM bp-10488368-3fc6-4b66-8c60-52c302160930 09/29/2016 11:35 PM bp-f3415bd0-7eb8-4a1c-b5b1-b3fe72160930 09/29/2016 11:27 PM bp-6b4c6bec-6b95-44a0-be50-109f42160930 09/29/2016 11:12 PM bp-9993d20f-20e1-4cfa-8db9-bbd692160930 09/29/2016 11:08 PM bp-3ba69226-4129-47b5-8723-341ce2160930 09/29/2016 11:06 PM bp-b7b9b645-6ff7-409d-9efc-71ad82160930 09/29/2016 11:05 PM bp-97337401-205a-4e15-87ab-c9b212160930 09/29/2016 11:04 PM

more options

I've called for more help, I don't know Linux.