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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

videos and games freezing on firefox but not on internet explorer

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  • 7 hierdie probleem
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  • Laaste antwoord deur wrx7m

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hi guys

i'm having problems with my firefox, whenever i try to play videos on youtube and try to play online games they keep freezing, it starts working as soon as i move the mouse and freezes again when i stop moving the mouse.

i wasn't having any problem few months ago, it just started happening recently

i've tried re-installing firefox and all the flash plugins are up to date

does any one no what the problem could be? is it firefox itself or flash etc

hi guys i'm having problems with my firefox, whenever i try to play videos on youtube and try to play online games they keep freezing, it starts working as soon as i move the mouse and freezes again when i stop moving the mouse. i wasn't having any problem few months ago, it just started happening recently i've tried re-installing firefox and all the flash plugins are up to date does any one no what the problem could be? is it firefox itself or flash etc

All Replies (7)

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Recent crashes of certain multimedia contents (this includes Youtube videos, certain flash games and other applications) in conjunction with Firefox are most probably caused by a recent Flash update and/or a malfunctioning browser plugin such as Real Player.

In order to remedy the problem, please perform the steps mentioned in these Knowledge Base articles:

Other, more technical information about these issues can be found under these Links:

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

http://kb.mozillazine.org/Flash#Troubleshooting

For youtube specifically I suggest swapping to the HTML5 version of youtube which doesn't need the flash plugin. Go to http://www.youtube.com/html5 to join the trial.

Please tell us if this helped!

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Hello,

This is unfortunately a known regression in firefox 25 that is affecting a small portion of users, for reference please refer to bug#933733.

your best option is probably to downgrade to firefox 24 at the moment until the issue gets resolved.

Install an older version of Firefox

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hey, just to keep you updated - there is now a fix available for firefox 25, which should address the particular problem of pages not loading unless the mouse is moved.

if you have downgraded to firefox 24 to work around the issue, please go to firefox > options > advanced > update and turn automatic updates back on. then go to firefox > help > about firefox which should trigger the update to firefox 25.0.1. in case you need to download the setup file for firefox 25.0.1 separately you can do so from https://www.mozilla.org/firefox/channel/#firefox

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The better download link for Firefox 25.0.1 is at http://www.mozilla.org/en-US/firefox/all/ versus that channels page mentioned.

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I am also having this issue even after the 25.0.1 update.

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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

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Thanks but disabling the hardware acceleration has not corrected the problem. I will try some of the extension troubleshooting but it was working fine under version 24.