Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

After Ghostery update, Firefox crashes and won't let me navigate with tabs. Add-on manager won't finish opening to let me get rid of Ghostery. How to resolve?

  • 4 antwoorde
  • 2 hierdie probleem
  • 4 views
  • Laaste antwoord deur the-edmeister

more options

Using Firefox 22, Ghostery auto-updated. It said there was a conflict with the Beef Taco add-on; when I went to disable the add-on, nothing worked properly. Now FF crashes constantly, won't allow me to use tabs properly, and the add-on manager won't finish opening to allow me to make changes to add-ons. How can I remove Ghostery without the manager? (Even this form isn't functioning properly to allow me to add information, sorry.)

Using Firefox 22, Ghostery auto-updated. It said there was a conflict with the Beef Taco add-on; when I went to disable the add-on, nothing worked properly. Now FF crashes constantly, won't allow me to use tabs properly, and the add-on manager won't finish opening to allow me to make changes to add-ons. How can I remove Ghostery without the manager? (Even this form isn't functioning properly to allow me to add information, sorry.)

All Replies (4)

more options

Ha, I RTFFed and opened in safe mode to kill ghostery. But has the newest version of ghostery dealt with this problem, or should I switch to disconnect?

more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

I was able to fix the immediate problem. However, my question is now, has the newest version of ghostery resolved this issue? It seems to be a widespread problem.

more options

You would have to ask the developers of Ghostery.

Looks like a new version as of the 19th - is that what you have now?
http://purplebox.ghostery.com/

Their support site is here.
https://getsatisfaction.com/ghostery