I CAN'T GET THE PRIMARY PASSWORD TO WORK

Hi howardbrock1, I am so sorry you are stuck in this frustrating loop! It sounds incredibly exhausting to go through the change dialog three times only to have it repeatedly reject your input. What you are experiencing usually happens when Firefox's security files get corrupted or a third-party antivirus interferes with the browser. When this loop happens, the normal settings menu won't work, and we have to force a reset. Important Note: Resetting your Primary Password will erase all of your currently saved website passwords in Firefox. If you use Firefox Sync to sync passwords to a phone or another computer, they should download again automatically after the reset. Here is how to break the loop and fix it: Step 1: Force a password reset 1. Copy this exact text: chrome://pippki/content/resetpassword.xhtml 2. Paste it into the Firefox address bar at the very top of your screen and press Enter. 3. A page will open warning you that your passwords will be erased. Click the Reset button. 4. Completely close Firefox, wait a few seconds, and open it again. Step 2: Confirm it is cleared 1. Click the menu button (the three horizontal lines ☰) and select Settings. 2. Click Privacy & Security on the left. 3. Scroll to Logins and Passwords and ensure Use a Primary Password is unchecked. Once this is done, the browser should stop asking you for the password, and you can safely start saving them again. Please let us know if this gets you back into your browser!