Mozilla's forced white backgrounds on support.mozilla.org and accounts.firefox.com cause physical eye pain and migraines, and you removed all user overrides

Hi,

The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or developers. When a Mozilla employee jumps into a discussion, you'll see the Mozilla Staff label next to their name.

If you wish, you can leave feedback for developers on the Mozilla Connect website. Click the Firefox Menu button in the toolbar, click Help and select Share ideas and feedback…. Alternatively, you can use this link. Your feedback is collected by a team that reads it and gathers data on the most common issues.

You can also file a bug report or feature request. See File a bug report or feature request for Mozilla products for details.

Paul, your statement is false. NoahSUMO, a forum moderator, confirmed in this very forum that 'yes we do monitor these forums'. Mozilla staff also participate under verified labels per their Staff Participation Guidelines. So this platform is monitored by both volunteers and staff.

You are using a false claim to dismiss a legitimate disability access issue. That is not helpful, and it violates Mozilla's own moderation guidelines that require moderators to be 'an example and role model to other community'. Dismissing accessibility with misinformation is not role-model behavior.

If you cannot address the actual issue, escalate this to someone who can. I will also file a Bugzilla report and post on Mozilla Connect, as you suggested – but do not pretend this forum is invisible to Mozilla.

Its not invisible, but its main focus is support with Mozilla products. Connect is our feedback platform and the best place for this to be escalated.

Paul, if Connect is the 'best place', then you escalate it there yourself. You are a moderator. You have direct channels. I am legally blind and every redirect is additional physical strain. Do not put the burden on me to navigate yet another platform. Escalate this internally or tell me who at Mozilla is responsible for accessibility.

I will feed this back to Mozilla staff.

Thank you.

Paul, I see you helped write the article that says Mozilla employees engage on Connect. So escalate this there yourself, or I will post it and link this thread.

You are more than welcome to provide feedback about this or anything else on the Connect platform.

For anyone else reading this, instead of helping a blind user, Paul directed me to a marketing article about their "What is Mozilla Connect" and didn't link me to the actual Connect web site.

If you wish, you can leave feedback for developers on the Mozilla Connect website.

The actual Mozilla Connect web site is https://connect.mozilla.org/

Paul could have told me that directly. But instead, he gave me a marketing article hurdle when I already have a migraine from this support site and I can't read it because it has a blaring #FFFFFF white background.

Thank you for your feedback.

I feel outraged. After finally finding a way to sign in to Mozilla Connect without a corporate SSO gateway (I finally found the Mozilla Account sign in at very bottom), I was greeted with a message:

"Take a look at what's currently trending in the community and join the fun!"

This is not fun. Migraines are not fun. Eye pain imposed by a non-profit browser organization that has complete control over my user experience on their support site when they have the resources and technical ability to fix it is not fun -- it is structural violence.

Glad that you have been able to access our feedback site. Thank you for your feedback.

Glad that you have been able to access our feedback site. Thank you for your feedback.

I just want to add that Paul's quote here reveals that he is **an employee, contractor, agent, or affiliate** for Mozilla Corporation, not a member of the public or the average "community" moderator.

"our feedback site" -- a member of the public, someone volunteering but not working for Mozilla, would not say this! It would not be "our" site, it would be "their" site. That is a pretty crucial pronoun.

"Thank you for your feedback" is not something a member of the public would say. Why would a community member thank me for this "feedback"? No. A community moderator would say, "thank you for bringing this to the attention of the community! A member of the public would have been kind, compassionate, would have said they have no power to help.

Paul did not say any of these things. I asked him to help escalate, he refused, even though he has direct links and connections to the people at this corporation who can solve the problem.

Instead, Paul deflected, sent me through hoops when my eyes hurt and I have a migraine. That is not a caring thing to do. That is what a troll would do. But Paul is not a troll; he is fully acting as an agent for Mozilla Corporation, and he is the face of the company on this forum.

This is exactly what we are dealing with. Just calling it out.

Bug filed at https://bugzilla.mozilla.org/show_bug.cgi?id=2063117

Tom, two possibilities to consider.

If you are using a special OS accessibility high contrast theme, then in Firefox you could try the "System theme — auto" option found under Tools menu > Extensions and Themes > Themes.

A more advanced technique is to override the addons block for specific sites by removing that site from the list under the preference "extensions.webextensions.restrictedDomains" on the about:config page.

But only do this if you trust your add-ons. I believe that the restricted domains are allowed additional access to your system, which a malicious extension might make use of.

WARNING from the moderator team: Changing Firefox preferences from the about:config page can sometimes break Firefox or cause strange behavior. You should only do this if you know what you're doing. Please read Firefox advanced customization and configuration options to learn more.

Thank you for letting us know. I am not and have never suggested that I am a member of Mozilla staff - if I was it would have been flagged next to my name. A large part of Mozilla is the contributor community of which the people here answering support questions are part. I am sorry to hear that you have a migraine and hope that it passes swiftly.

I am going to close this thread, but please feel free to open a new question if you need any help with Firefox.

Anybody here who is a member of Mozilla Staff has well Mozilla Staff by their name. Almost all of those who only have Moderator by their names are volunteers who not only help do support in their free time but also help deal with spam, duplicate threads and such as needed and often times a overlooked backbone of this site. None of the Moderators are obligated to post information on Connect or other places for you.

This is a community support forum and not some form of issues tracker as bugzilla is a issues tracker.

These are the staff https://support.mozilla.org/en-US/groups/staff/ https://support.mozilla.org/en-US/groups/mozilla-staff/ however only a small number are active here and even then occasionally as they can be busy with other primary things related to their jobs

Why extensions may not work on *.mozilla.org sites https://support.mozilla.org/en-US/kb/quarantined-domains

with userContent.css you may be able to tweak for the current UI in Questions with examples like https://github.com/overdodactyl/SUMO-Dark and https://support.mozilla.org/en-US/questions/1391430

Also questions related to supoport.mozilla.org site itself is posted in https://support.mozilla.org/en-US/forums/contributors/ part of https://support.mozilla.org/en-US/forums/