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An extension I installed is causing Firefox to crash or block sites.

George Kitsoukakis replied
Mr Money

They will give you clear, tailored steps to try (like clearing specific cache files, turning off problematic add-ons/extensions, or resetting certain settings). Note: Mozilla Support is a public community forum. They cannot access your personal device directly or view private account details like password

They will give you clear, tailored steps to try (like clearing specific cache files, turning off problematic add-ons/extensions, or resetting certain settings). ​Note: Mozilla Support is a public community forum. They cannot access your personal device directly or view private account details like password

All Replies (1)

Which add-on? If an add-on is behaving this way, it probably needs an update to be compatible with Firefox. You can contact its developer or file a report at https://addons.mozilla.org/en-US/firefox/extensions/

Vra 'n vraag

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