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Thunderbird will no longer save copies of send emails if they contain anything other than simple text.

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rachelb2
rachelb2

I have spent literally hours on this - as has my webmaster from LaborArts, and my support desk at Firstlight.net, which provides the email.

I have used Thunderbird as an email platform for decades. in the past few weeks it has stopped keeping copies of sent emails and stopped saving drafts IF they contain any links or photos or anything other than plain text. I get a message allowing me to save it to the local folder on the computer. This is useless, as I use the email via a browser at work AND on computer at home, so it needs to be saved on the server.

Can anyone help? The message exactly reads: "Your message was sent but a copy was not placed in your sent folder (Sent Items) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent Items-rachelb@bestweb.net"

THANK YOU FOR ANY HELP YOU CAN OFFER!!!

I have spent literally hours on this - as has my webmaster from LaborArts, and my support desk at Firstlight.net, which provides the email. I have used Thunderbird as an email platform for decades. in the past few weeks it has stopped keeping copies of sent emails and stopped saving drafts IF they contain any links or photos or anything other than plain text. I get a message allowing me to save it to the local folder on the computer. This is useless, as I use the email via a browser at work AND on computer at home, so it needs to be saved on the server. Can anyone help? The message exactly reads: "Your message was sent but a copy was not placed in your sent folder (Sent Items) due to network or file access errors. You can retry or save the message locally to Local Folders/Sent Items-rachelb@bestweb.net" THANK YOU FOR ANY HELP YOU CAN OFFER!!!

All Replies (3)

david
david
  • Top 10 Contributor

Please understand, it is not thunderbird, but the network of your email provider. Thunderbird attempts to save, but it is refused. This isn't a common issue, so I would focus on your email provider's network — and I won't be surprised if they swear their innocence. Good luck.

rachelb2
rachelb2 Vraag-eienaar

David - thanks for answering!!! Yes, they do indeed swear they are innocent. They said it was probably Thunderbird, and if not call Verizon (our ISP)... And they use as evidence the fact that when I access thunderbird on the server via a browser when I'm away, then all sent items are automatically saved. Are you sure there is nothing else to try for Thunderbird?

david
david
  • Top 10 Contributor

You cannot access Thunderbird on the server via a browser, although you can certainly access mail. What I mean is that the network path with webmail (for all email providers, not just this one) is different from the process when using an email client. Email clients (not just thunderbird) are forced to use the servers and settings provided by the email provider. Yes, you are impacted by your ISP and also by your email provider. Thunderbird is only an agent, attempting to send mail to the network. Good luck. :) You can try going to the advanced server button on 'server settings' pane for the account and reduce the number of settings, but that is, at best, a compromise with a poor network connection. Good luck. :)

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