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Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.
In die argief

Just downloaded thunderbird to my laptop but it won't open, thunderbird has a problem and crashed

Thunderbird Installation and updates
sfhowes replied
David Johnson
David Johnson

I have installed thunderbird but it won't open. Get the crash reporter with the message: Thunderbird had a problem and crashed. I have tried uninstalling and reinstalling but with the same result.

I have installed thunderbird but it won't open. Get the crash reporter with the message: Thunderbird had a problem and crashed. I have tried uninstalling and reinstalling but with the same result.
Aangehegde skermkiekies

All Replies (3)

Matt
Matt
  • Top 25-bydraer

What is the crash id? See https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

tombilly.tf
tombilly.tf

Crash ID: bp-d7b17dbf-6460-43b2-8366-dce210250324

sfhowes
sfhowes

tombilly.tf said
Crash ID: bp-d7b17dbf-6460-43b2-8366-dce210250324

The crash points to Bitdefender, and it might be fixed by updating to latest TB 128.8.1 64-bit (not 32-bit if it's the current version).

https://bugzilla.mozilla.org/show_bug.cgi?id=1940810