Problem with thunderbird ( crashes/freezes several times a day on win11 )
Hello, Unfortunately after last updating to supernova Thunderbird very often freezes/crashes (several times a day). Is there any solution to this problem. I'm using version 115.4.2 (64bit) on Windows 11. This happens in several work stations.
Best regards Baron Paweł
Gewysig op deur Wayne Mery
All Replies (4)
Does it happen less in Windows safe mode? https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode
Unfortunatlu it's hard to run Windows safe mode for a long time (longer then 1 hour) in our company to see if it helps. :( I've try to run thunderbird safe mode and reset to default and add Thunderbird to exceptions in ESET but it didn't help.
These are some generic suggestions to avoid problems with anti-virus software.
Create an exception in your anti-virus software for the Thunderbird profile folder, so that the anti-virus real-time scanner will not scan it. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_how-to-find-your-profile
Don't let your anti-virus software scan incoming and outgoing messages.
Don't let your anti-virus software scan attachments.
Don't let your anti-virus software intercept your secure connection to the server.
Remove any add-ons your anti-virus software may have installed in Thunderbird.
Keep it working. http://kb.mozillazine.org/Keep_it_working_-_Thunderbird
And last but not least, backup your Thunderbird profile on a regular basis. https://support.mozilla.org/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile