Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Can no longer access Facebook

  • 1 antwoord
  • 4 hierdie probleem
  • 1 view
  • Laaste antwoord deur Happy112

more options

After years of accessing Facebook using Firefox, I can no longer do so. All I get is a blank page (using Firefox ESR version 52.0.2). I've made no recent changes to Firefox that I'm aware of.

After years of accessing Facebook using Firefox, I can no longer do so. All I get is a blank page (using Firefox ESR version 52.0.2). I've made no recent changes to Firefox that I'm aware of.

Gekose oplossing

Hi   !

You could reload the page and bypass the cache to refresh possibly outdated or corrupted files.

Hold down the Shift key and left-click the Reload button or : press "Ctrl + F5" or press "Ctrl + Shift + R"


Another thing to try : Clear the cache and cookies only from websites that cause problems.

Clear the Cache:

3-bar menu => Options => Advanced => Network => Cached Web Content :
"Clear Now"

Remove Cookies from sites causing problems:

3-bar menu => Options => Privacy => Cookies : "Show Cookies"



Your system details show that you're running an old version of Flash, which can cause problems, so updating would be a good idea.

The latest version of Adobe Flash is : 26.0.0.151

You can download a Flash installer here:

https://get.adobe.com/flashplayer/

Make sure to uncheck any unwanted extras that Adobe might offer.

Lees dié antwoord in konteks 👍 2

All Replies (1)

more options

Gekose oplossing

Hi   !

You could reload the page and bypass the cache to refresh possibly outdated or corrupted files.

Hold down the Shift key and left-click the Reload button or : press "Ctrl + F5" or press "Ctrl + Shift + R"


Another thing to try : Clear the cache and cookies only from websites that cause problems.

Clear the Cache:

3-bar menu => Options => Advanced => Network => Cached Web Content :
"Clear Now"

Remove Cookies from sites causing problems:

3-bar menu => Options => Privacy => Cookies : "Show Cookies"



Your system details show that you're running an old version of Flash, which can cause problems, so updating would be a good idea.

The latest version of Adobe Flash is : 26.0.0.151

You can download a Flash installer here:

https://get.adobe.com/flashplayer/

Make sure to uncheck any unwanted extras that Adobe might offer.