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Thunderbird 45.4.0 hangs when retrieving mail (win7)

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  • Laaste antwoord deur rwk

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Thunderbird hangs when retrieving mail. The only change I have made is the upgrade from 45.3.0 to 45.4.0. CPU is a 0%. System is Win7 Home Premium (64-bit). I tried uninstall/reinstall. It works fine on second computer running 45.3.0.

Thunderbird hangs when retrieving mail. The only change I have made is the upgrade from 45.3.0 to 45.4.0. CPU is a 0%. System is Win7 Home Premium (64-bit). I tried uninstall/reinstall. It works fine on second computer running 45.3.0.
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Gewysig op deur Wayne Mery

Gekose oplossing

Hey Wayne, thanks for the response! I use Thunderbird primarily to maintain an email history, and it seems that it's not really designed for that, as TBird defaults to discarding email after 30 days.

I just returned from extended travel, and I was using MozBackup 1.5.2.Beta1 to sync my email history between my laptop and desktop computers. I understand that MozBackup is not supported, but it seemed to be working quite well.

That is, it was until I did the upgrade to TBird 45.4.0. Email retrieval simply stopped, showing the status update in the small screenshot above ... No error message. I could still access email history, etc.

I was eventually able to get email retrieval working again by re-processing a MozBackup from mid-August. Just now, I selectively reprocessed a MozBackup from yesterday (email only), and my system seems to be functional again with most of my email history available.

In reply to your questions, I did a safe run of TBird (no add-ins), and got the same outcome (email retrieval gets stuck). I have not tried it in Windows safe mode, as I have it functional once again on my primary (desktop) system, and I don't want to screw it up. TBird continues running normally on the laptop running TBird 45.3.0 and email history through 9/30/2016.

I think I got a corrupted file somewhere, probably because of MozBack, the upgrade to 45.4.0, or some combination. It's probably okay to close this issue unless somebody else is interested in pursuing it.

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You mean in hangs that you have to kill THunderbird?

Start *Windows'* safe mode with networking enabled - win7 http://windows.microsoft.com/en-us/windows/start-computer-safe-mode#start-computer-safe-mode=windows-7 Still In Windows safe mode, start thunderbird in safe mode - https://support.mozilla.org/kb/safe-mode-thunderbird

Does problem go away?

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Gekose oplossing

Hey Wayne, thanks for the response! I use Thunderbird primarily to maintain an email history, and it seems that it's not really designed for that, as TBird defaults to discarding email after 30 days.

I just returned from extended travel, and I was using MozBackup 1.5.2.Beta1 to sync my email history between my laptop and desktop computers. I understand that MozBackup is not supported, but it seemed to be working quite well.

That is, it was until I did the upgrade to TBird 45.4.0. Email retrieval simply stopped, showing the status update in the small screenshot above ... No error message. I could still access email history, etc.

I was eventually able to get email retrieval working again by re-processing a MozBackup from mid-August. Just now, I selectively reprocessed a MozBackup from yesterday (email only), and my system seems to be functional again with most of my email history available.

In reply to your questions, I did a safe run of TBird (no add-ins), and got the same outcome (email retrieval gets stuck). I have not tried it in Windows safe mode, as I have it functional once again on my primary (desktop) system, and I don't want to screw it up. TBird continues running normally on the laptop running TBird 45.3.0 and email history through 9/30/2016.

I think I got a corrupted file somewhere, probably because of MozBack, the upgrade to 45.4.0, or some combination. It's probably okay to close this issue unless somebody else is interested in pursuing it.

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pop accounts, or imap?

> TBird defaults to discarding email after 30 days. I'm not aware of any such default unless you made some folder retention settings or account setting changes.

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I'm using pop3. I was shocked and dismayed to discover that Thunderbird had been discarding my email history after 30 days. I quit using TBird for some time, but it turned out to be the only viable replacement for Eudora, which I had been using. I now keep my email until I manually delete it, usually after about 10-15 years.