Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Hierdie gesprek is in die argief. Vra asseblief 'n nuwe vraag as jy hulp nodig het.

Why is it that when I delete a message in my inbox another message is sometimes deleted too?

more options

Sometimes the message directly above or below the massage I have deleted is deleted too.

Sometimes the message directly above or below the massage I have deleted is deleted too.

All Replies (4)

more options

Stuck key? Does it happen if you delete using mouse or menus instead of keyboard delete key?

Does it happen if you start Thunderbird in safe mode?

 https://support.mozilla.org/en-US/kb/safe-mode
more options

Usually a bad mouse. Do you have a spare to try?

more options

I'm using a mouse to delete. Haven't tried safemode. I can't say that it happens often or regular enough to reliably mess up. When it happens it kind of sneaks up and it's a while before missing emails that need to be followed up on are noticed. It cleared up last time when I turned Mozilla off and restarted it. Could it be corrupt code? I redownloaded Mozilla but the problem creeps back.

more options

It's a pretty old mouse. I'll get a new one.